> Markdown version of [/jobs/ext/3079417-advanced-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/3079417-advanced-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Advanced Support Engineer I

- **Company:** Delinea Inc.
- **Location:** Redwood City, CA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Microsoft Windows, Amazon Web Services, Microsoft Azure, Bash Shell, C Sharp (Programming Language), C++ (Programming Language), Relational Databases, Software Debugging, Linux, Domain Name System (DNS), Python (Programming Language), Routing, Network Protocols, Object-Oriented Software Development, Windows PowerShell, Software Systems, SQL Databases, TCP/IP, Scripting, Google Cloud, Cloud Platform System, Office365, Firewalls (Computer Science), AngularJS, Information Technology, Programming Languages
- **Published:** September 25, 2026
- **Apply:** https://startup.jobs/advanced-support-engineer-i-delinea-9615665

## About the Role

* Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions.
 * Exceptional customer and case management skills, with the ability to prioritize and manage multiple cases effectively.
 * Strong ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust.
 * Knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls, etc.).
 * Solid understanding of the product's operating system (Linux/Unix/Windows, depending on environment).
 * Working knowledge of software code debugging principles and techniques to analyze, troubleshoot, and understand product code functionality.
 * Excellent English written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.
 * Strong analytical thinking, problem-solving skills, and attention to detail.

We'd Love to See:

 * Bachelor's and/or advanced degree in Computer Science or similar discipline preferred (or equivalent work experience)
 * Strong knowledge of various Cloud architectures, AWS, Azure, O365, Google Cloud etc
 * Strong understanding of Object-Oriented principles, the .NET Framework, relational databases
 * Familiarity with a variety of scripting or coding languages (C#, C++, Angular, PowerShell, Python, Bash, SQL) is a plus.
 * Do we want to add familiarity with our products in this? Experience being the Administrator of a Delinea product would be a plus.

## Description

We are seeking a highly skilled Advanced Support Engineer - I to join our Global Technical Support team. This role requires a balance of technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms. The ideal candidate will excel at managing complex support cases, rebuilding customer trust in challenging situations, and driving resolutions that ensure customer success.

The position reports directly into a Support Manager for our Advanced Support Team.

What You'll Do:

 * Serve as the primary point of contact for escalated customer cases, delivering outstanding technical and case management.
 * Diagnose, troubleshoot, and resolve advanced technical issues related to Delinea software product(s).
 * Collaborate with peers, engineering and product teams to identify root causes and provide timely, high-quality solutions.
 * Repair and maintain customer trust by managing sensitive or escalated situations with professionalism and empathy.
 * Demonstrate a strong understanding of the product's features and use cases, including how they interact with operating system(s) to aid in debugging and troubleshooting.
 * Document escalated case findings, solutions, and best practices to improve knowledge sharing and prevent recurring issues.
 * Contribute to continuous improvement by providing feedback to product and engineering teams based on customer insights.
 * Thrives in a culture of continuous learning; comes in with openness and excitement to grow, and understands that evolving technical knowledge is key to long-term success.
 * Mentor and coach Technical Support Engineers and contribute to a culture of excellence within the global support team.

What You'll Bring