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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Technical Support Analyst - **Company:** St. Charles Community College - **Location:** Lake Saint Louis, MO, United States - **Salary:** $45,968.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Documentation, Desktop Computing, System Center Configuration Manager, Windows Servers, Network Configuration and Change Management, Software Deployment, Hardware Infrastructure - **Published:** September 25, 2026 - **Apply:** https://www.juju.com/job/16_f0abe6e4 ## About the Role * Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience. * Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge. * Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions. * Experience documenting standard operating procedures, processes, and other administrative functions. * Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision. * Conceptual knowledge of network and physical security principles. PREFERRED QUALIFICATIONS: * Technical knowledge of a Windows and Mac operating system preferred. * Knowledge of Active Directory preferred. * Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred. ## Description * Meets with users to determine specifications and network configurations needed for new and existing software. * Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software. * Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues. * Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information. * Software installation on a network or standalone. * Set-up, troubleshoots and ensures connectivity to the network by proper configuration. * Record system documentation for technical procedures and/or training. * Set-up and performs testing of software on new operating systems. * Trainer for Tier 1 Technology Support Analysts. * Provides basic audio/visual equipment maintenance. * Provides media instruction for faculty, staff and community. * Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer. * Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.) * Complies with IT procedure for reporting child pornography on SCC equipment. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)