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# UC Platforms Sr Engineer - Cisco Telephony Infrastructure

- **Company:** Cisco Systems, Inc.
- **Location:** Richardson, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Server Applications, Cisco Unified Communications Manager, Cluster Analysis, Configuration Management, Linux, Disaster Recovery, Firmware, H.323 Protocol, Python (Programming Language), Uptime, Performance Tuning, Windows PowerShell, Ansible, Signalling Connection Control Part (SCCP), Software Engineering, VMware Virtualization, Backup and Restore, Scripting, Cloud Platform System, Hardware Infrastructure, Network Server, Cisco, Vmware
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/d79b24b4-2da4-4a16-8ad2-017f5b6c2883

## About the Role

* Strong hands-on experience installing and maintaining Cisco CUCM, Cisco Unity Connection, and IM & Presence servers.
 * Proficiency with Cisco UCS server hardware and VMware virtualization for telephony workloads.
 * Hands-on experience managing Cisco UCS infrastructure via Cisco Intersight, including Intersight Managed Mode (IMM) for server profile configuration, firmware management, and policy-based provisioning.
 * Experience with server OS administration (Linux-based appliance OS for Cisco UC applications).
 * Solid understanding of telephony protocols: SIP, H.323, MGoogle Cloud Platform, SCCP.
 * Experience with Cisco Unified Serviceability, RTMT, and Disaster Recovery System (DRS) tools.
 * Familiarity with clustering, redundancy, and failover design for high-availability telephony platforms.
 * Knowledge of storage and backup practices as they apply to telephony application servers.
 * Scripting/automation experience (Ansible, PowerShell, Python, or similar) for server provisioning, configuration management, and reporting.
 * Working knowledge of Ansible for automating repeatable infrastructure tasks and enforcing configuration consistency across the telephony server environment.
 * Strong troubleshooting skills, with a focus on root-cause analysis for server-level incidents.
 * Excellent communication skills across technical and non-technical stakeholders.
 * Preferred: Cisco certifications (CCNP Collaboration or equivalent), VMware certification, Cisco Intersight/UCS certification, or ITIL familiarity.

## Description

Job description: Provide hands-on engineering support for the installation, maintenance, and lifecycle management of servers and infrastructure underpinning the Cisco telephony environment.

Duties:

 * Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and related call processing servers.
 * Perform server builds, OS-level patching, and platform upgrades for telephony application servers, including cluster configuration and failover setup.
 * Manage server capacity planning, resource allocation, and performance tuning across the telephony server estate.
 * Monitor server health, uptime, and system logs, and resolve hardware or software issues affecting call processing.
 * Administer virtualized telephony servers (VMware/UCS), including provisioning, snapshots, and resource pools.
 * Manage and maintain Cisco UCS server infrastructure in Intersight Managed Mode (IMM), including server profiles, policies, and firmware compliance.
 * Develop and maintain Ansible playbooks to automate server provisioning, configuration management, and routine maintenance tasks across the telephony server estate.
 * Coordinate hardware and firmware maintenance with vendors, including replacement, upgrades, and end-of-life planning.
 * Maintain backup and disaster recovery procedures for telephony servers, including DRS backups and restore testing.
 * Support integration between telephony servers and adjacent systems: SBCs, gateways, voicemail, and call recording platforms.
 * Document server architecture, build standards, and maintenance procedures.
 * Provide root cause analysis and escalation support for server-related incidents impacting telephony services.
 * Collaborate with the UC Tier II/III/SME Engineer and networking teams to align server infrastructure with broader collaboration architecture.