> Markdown version of [/jobs/ext/3080362-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3080362-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Leidos, Inc. - **Location:** Norfolk, VA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $55,120.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure - **Published:** September 25, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9191907/desktop-support-technician ## About the Role *HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience * Must be a US Citizen possess an active DoD Secret Clearance. *Valid DoD 8570 IAT Level II: Security+ or higher Certification. *Must demonstrated expertise in IT Enterprise Operations. *Experience with Microsoft Windows OS, version 10. *Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. *Basic network troubleshooting skills. *Excellent customer service skills. *Excellent oral and written communication skills. These Qualifications Would be Nice to Have: *Organized and detail-oriented. *Strong leadership skills. *Self-motivated/ self-directing. *Strong collaboration, prioritization, and adaptability skills required. Relationship building. *Ability to manage and prioritize own work, and that of their team. *Independent decision making. *Analytical thinking; thinking out of the box. *Ability to effectively communicate with all organizational levels (SME to Senior Management). *Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc. ## Description *Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time. *Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. *Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer). *Judge distance between objects to work safely on ladders and in confined spaces. *Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required. What You'll Get to Do: *Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). *Ensure proper ticket-handling according to guidelines set in place. *Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. *Ensure customer related tasks are completed within the timeline set. *Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components. *Assist other technicians in resolving complex issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)