> Markdown version of [/jobs/ext/3080498-professional-services-consultant](https://www.wearedevelopers.com/jobs/ext/3080498-professional-services-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Professional Services Consultant - **Company:** Gong - **Location:** Chicago, United States (Remote available) - **Experience:** Experienced - **Salary:** $100,000.0 - $145,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, System Configuration, Microsoft Dynamics, Salesforce.Com, Hubspot - **Published:** September 25, 2026 - **Apply:** https://startup.jobs/professional-services-consultant-gongio-10184211 ## About the Role * 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations. * Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps). * Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure). * Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics). * Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams. * Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams. ## Description The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively. Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience. This role reports into the North America Professional Services Delivery team. RESPONSIBILITIES Customer Delivery (75% Billable Utilization) * Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution. * Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements. * Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation. * Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live. * Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare. * Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment. Operational Excellence & Expertise (25% Internal Focus) * Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools). * Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides. * Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Why Great Developers Stay Poor](https://www.wearedevelopers.com/videos/100102-why-great-developers-stay-poor) - [RAG like a hero with Docling](https://www.wearedevelopers.com/videos/1602-rag-like-a-hero-with-docling) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Conversational AI meets MS data agents to improve customer experience](https://www.wearedevelopers.com/videos/2010-conversational-ai-meets-ms-data-agents-to-improve-customer-experience) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)