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# 24/7 User Support and System Specialist

- **Company:** Caci Inc
- **Location:** Denver, CO, United States
- **Experience:** Expert
- **Salary:** $75,200.0 - $158,100.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Monitoring of Systems, Software Engineering, Grafana, Kibana
- **Published:** September 25, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9193580/247-user-support-and-system-specialist

## About the Role

Required:

 * Active TS/SCI with polygraph
 * 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
 * Customer Service Mindset
 * Outstanding Problem-Solving Abilities and Communication Skills
 * Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired:

 * Experience with Grafana, Kibana, or similar monitoring tools
-Familiarity with FADE Applications
-Software testing experience
-Security+ certification

## Description

* Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
 * Solve Problems in real-time through first-line troubleshooting of software issues
 * Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
 * Bridge the Gap between users and developers with your intelligence expertise
 * Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
 * Keep Intelligence Tools running when users need them most

 * Apply your operational knowledge to help users maximize these powerful applications
 * Quickly diagnose and resolve issues before they impact mission success
 * Communicate complex technical concepts clearly to intelligence professionals
 * Contribute valuable field expertise to enhance future software development