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# IT Support Analyst

- **Company:** AMS Staffing, Inc.
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Event Logging, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Office Suite, TCP/IP, Software Troubleshooting, Information Technology, Patch Management, Windows Client
- **Published:** September 25, 2026
- **Apply:** https://www.juju.com/job/16_dbfbf22a5

## About the Role

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry., * Proficiency in Microsoft Windows 11, Office Suite, and Active Directory

 * Basic networking knowledge (TCP/IP, DHCP, DNS)
 * Understanding of Group Policies, file and print services, and event log analysis
 * Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
 * Strong organizational, communication, and customer service skills

Physical Requirements:

 * Must be able to lift up to 30 pounds

Education:

 * Minimum high school diploma or equivalent

## Description

* Provide Tier 1 help desk support via ticketing system
 * Troubleshoot software, hardware, and networking issues for both onsite and remote users
 * Assist with user onboarding and offboarding
 * Maintain IT inventory and manage equipment check-in/out
 * Support anti-virus software, patch management, and network troubleshooting
 * Help maintain the help desk portal and document internal how-tos
 * Set up and support conference room tech and user phone/headset systems


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