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# Technical Support Engineer

- **Company:** Cantor Fitzgerald
- **Location:** Belfast, ME, United States
- **Experience:** Expert
- **Salary:** $170,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Command-Line Interface, Python (Programming Language), Networking Basics, Release Management, Runbook, Scripting
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/2fe6ffaa-652a-470d-8397-d64094f4861b

## About the Role

* Minimum 3 years experience in Level 2/3 technical support within financial services.
 * Strong proficiency in Unix/Linux environments and command-line tools.
 * Solid understanding of market data, order entry, and related financial concepts.
 * Excellent communication skills, both written and verbal, with the ability to explain complex issues to non-technical stakeholders.
 * Proven analytical and logical problem-solving abilities.
 * Experience with client onboarding and support process management.
 * Familiarity with networking fundamentals and troubleshooting.
 * Knowledge of scripting languages (e.g., Bash, Python) for automation.
 * Exposure to FIX, ITCH, or other financial messaging protocols is a plus.

## Description

Lucera Financial Infrastructures is expanding its global support footprint and seeks a seasoned Technical Support Engineer to join our Belfast office. You will provide second- and third-level assistance, drive client onboarding, and collaborate with local and worldwide teams to ensure the reliability and performance of our market-data and order-entry solutions used by leading financial institutions., * Deliver Level 2/3 support for Unix/Linux-based production systems, troubleshooting incidents and root-cause analysis.

 * Assist with client onboarding, configuration, and integration of market data and order entry services.
 * Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.
 * Monitor system health, respond to alerts, and execute timely remediation actions.
 * Develop and maintain documentation, run-books, and knowledge-base articles.
 * Participate in on-call rotation and provide after-hours emergency support as required.
 * Identify automation opportunities and create scripts to streamline repetitive tasks.
 * Contribute to continuous improvement initiatives, including deployment and release management.