> Markdown version of [/jobs/ext/3080915-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/3080915-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Engineer

- **Company:** Robert Half
- **Location:** Pittsburgh, PA, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** HTML, Active Directory, Application Programming Interfaces (APIs), Application Performance Management, Systems Integration, Enterprise Software Applications, Computer Equipment, Cisco
- **Published:** September 25, 2026
- **Apply:** https://www.dice.com/job-detail/060c52f1-5f43-4eb4-b710-aa24503f85a0

## About the Role

Experience in application support, technical support, or a related client-facing engineering role.
Working knowledge of APIs, HTML, and troubleshooting web-based application integrations.
Familiarity with ecommerce platforms and order management system support is strongly preferred.
Understanding of infrastructure and enterprise technologies such as Active Directory, Cisco technologies, Dell technologies, and computer hardware.
Ability to document technical processes and communicate complex information in a clear, concise manner.
Strong problem-solving skills with the ability to manage multiple issues in a fast-paced environment.
Proven ability to work effectively with cross-functional teams and external partners., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position is based in Pittsburgh, Pennsylvania, and focuses on supporting client implementations, resolving application issues, and improving day-to-day support processes. The ideal candidate will combine strong troubleshooting ability with clear communication and a practical understanding of integrations, documentation, and cross-functional collaboration., Support merchant partners with guidance on platform usage, implementation approach, troubleshooting, marketing-related questions, and accounting process alignment.
Investigate and resolve integration challenges involving ecommerce storefronts, APIs, and back-end order management environments.
Create and refine support procedures that improve service quality, consistency, and operational efficiency.
Produce clear technical documentation for recurring issues, workflows, configurations, and resolution steps.
Collaborate with internal teams to establish effective processes that span support, product, and engineering functions.
Gather client insights and translate recurring feedback into actionable recommendations for product and engineering improvements.
Monitor application performance issues and respond to support requests with timely, solution-oriented communication.


## Related Videos

- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)