> Markdown version of [/jobs/ext/3082360-junior-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/3082360-junior-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Analyst - **Company:** gb O.C.S. Consulting Plc - **Location:** Borehamwood, UK (Remote available) - **Experience:** Starter - **Salary:** £26,000.0 - £33,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Artificial Intelligence, Software Applications, Automation of Tests, Client Server Models, Microsoft Office, Windows Servers, Microsoft SharePoint, System Testing, Integration Tests, Information Technology, Laptops - **Published:** September 26, 2026 - **Apply:** https://www.totaljobs.com/job/junior-it-support-analyst/o-c-s-consulting-plc-job108044507 ## About the Role ·Excellent proficiency in English with a wide vocabulary and strong grammar ·Excellent communication and interpersonal skills ·An IT related or Technical degree and/or1.5 years previous experience in an IT role ·Willingness to learn ·Ambitious and enthusiastic individual ·Full, clean driving license and own transport would be a strong advantage ·Competence in Microsoft Office packages/ IT literate ·Ability to support Windows Servers and Laptops ·Ability to work within a team environment ·Passion for IT / ability to demonstrate a strong interest in IT (through studies, external projects/ interests, work experience) ·Exceptional attention to detail ·Strong analytical and problem-solving skills ·Flexible, can-do attitude, capable of multitasking and resilient under pressure ·Ability to form good working relationships with internal and external stakeholders Nice to have skills: ·Previous exposure to Helpdesk / 1st Line Support or Formal Testing (manual testing across Web, Client server applications and Integration testing involving multiple Systems), as well as basic SQL knowledge is nice to have ·SharePoint knowledge is a nice to have but willingness to work with SharePoint is essential, this role will require working with SharePoint on a regular basis and OCS will look to assist with hands on training if required ·Previous experience as Business Analyst / System Analyst is a strong advantage ## Description You will have support to learn from day one. You will work as a part of a team, alongside skilled and experienced individuals who will mentor you. You will learn the tools, techniques and approaches used in Testing and 1st Line/ Helpdesk Support and apply them in the workplace, learning how to deliver on time and to budget., This role will be primarily a split between 1st Line Support/Helpdesk working with both Infrastructure and Software applications, Manual Testing duties will also be part of this role and would suit candidates from a technical background. You will prepare and execute manual system tests; you will need to adhere to proficiency in software testing techniques and testing tools. On the 1st Line Support/Helpdesk side you'll be working alongside our internal delivery managers as well as our head of infrastructure in order to respond as promptly as possible to our clients. We are also looking for the successful individual to start learning more about AI as well as getting hands on with it and although not guaranteed there is the potential for AI training or an apprenticeship as part of this role. This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands. Main responsibilities: ·Ensure helpdesk system is kept up to date of the progress made with issues ·System and infrastructure monitoring ·Responsible for the stability and availability of applications within production environment ·Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates ·Assisting with production support issues by acknowledging the customer's enquiry, maintaining the helpdesk system up to date and proactively monitoring progress and liaising with developers and customers as appropriate ·Supporting the team with technical and non-technical documentation update ·Support OCS' IT infrastructure (and clients as required) ·Writing System Test plans and scripts for new functional application releases ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)