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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Sectra's Service Operations Center - **Location:** Shelton, UK - **Salary:** £70,000.0 - £105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Confluence, JIRA, Health Informatics, Cloud Computing, Computer Engineering, Dicom, Linux System Administration, Networking Basics, SQL Databases, Scripting, Information Technology, Atlassian Tools, Health Level Seven International - **Published:** September 26, 2026 - **Apply:** https://www.careerjet.co.uk/job/gbb909bc09b45eaad7d98a0eb302ca5216/eaa ## About the Role * You have 0-5 years of experience in technical support, help desk support, systems administration, IT, healthcare technology, or a related technical field * You're naturally curious and enjoy learning how systems work and solving technical problems * You bring a strong willingness to learn and develop new technical skills * You communicate clearly and work well with both technical and non-technical individuals * You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment * You enjoy collaborating with others and contributing to a team-oriented environment It is a plus if you have * Hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing * Exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects * Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required * You hold, or are finishing, a degree in a technical or health-technology field such as biomedical engineering, information technology, computer science, health informatics, computer engineering, or management information systems. * Technical certifications ( CompTIA A+ or Network+ ), or equivalent hands-on experience is equally welcome. ## Description Sectra's Service Operations Center is the first line of defense for our customers - and the proving ground for the next generation of technical talent at Sectra. We're looking for a Technical Support Specialist who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it. As a Technical Support Specialist, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day - a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms. What you'll do * Gather relevant information, clearly document reported issues, and perform initial troubleshooting. * Resolve common technical issues using established processes, documentation, and available tools. * Triage incoming support cases by assessing their urgency, impact, and technical complexity, then route them to the appropriate technical resource or team. * Keep customers informed throughout the support process and ensure a smooth handoff when additional technical support is required. * Maintain accurate case records, troubleshooting notes, and resolution details. * Identify recurring issues and contribute to internal documentation and process improvements. * Collaborate with engineers and other teams to support efficient case resolution and a positive customer experience. * Build technical knowledge of Sectra solutions, customer environments, and support processes through ongoing training and hands-on experience. * Own and support internal Customer Operations tools, such as softphones, including administration, maintenance, and ongoing user support * Provide coverage across multiple Helpdesk support shifts based on business and scheduling needs. * Occasional work outside of standard business hours may be required * Travel as required, up to 25%. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [JavaScript? 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