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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line IT Support Technician - **Company:** Ridge and Partners LLP - **Location:** Oxford, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Application Firewall, Microsoft Azure, Backup Devices, Cloud Computing, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, System Center Configuration Manager, Windows Servers, Routing, Virtualization Technology, Cloud Platform System, HybridCloud, Firewalls (Computer Science), Microsoft InTune, Cloud Migration, Vmware - **Published:** September 26, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb4ee3112b64099c239b1febe72a824622/eaa ## About the Role You'll have experience improving business-critical infrastructure in a complex environment, with strong technical skills, sound judgement and an ambition to grow. Essential Experience We are looking for someone with: * Strong practical experience supporting Windows Server environments, including Active Directory, Group Policy, DNS, DHCP and core Microsoft infrastructure services. * Experience administering VMware and/or Hyper-V virtualisation environments. * Experience supporting enterprise server, SAN and storage infrastructure. * Strong networking fundamentals, including switching, routing and technical troubleshooting. * Experience supporting enterprise networking technologies such as Aruba or equivalent. * Experience in supporting enterprise firewalls, firewall administration and troubleshooting. * Experience with Microsoft 365, Microsoft Azure, hybrid cloud and/or cloud migration initiatives. Experience with endpoint management technologies such as Intune and SCCM. * Experience investigating complex infrastructure incidents and performing effective root-cause analysis. * Experience planning and delivering technical changes with appropriate testing, change control, documentation and operational handover. * Understanding of infrastructure security, resilience, backup, disaster recovery, monitoring and lifecycle management. * Experience contributing to or delivering infrastructure projects. * The confidence to take ownership of technical decisions while recognising when specialist, supplier or wider team involvement is required. * Strong communication skills and the ability to work effectively with technical and non-technical colleagues. ## Description Join our Technology team as a 3rd Line IT Support Technician and help improve the resilience, security and manageability of our infrastructure while delivering platforms that support future growth. You'll combine hands-on infrastructure engineering and operational ownership with technical improvement and project delivery, gaining meaningful exposure to cloud technologies and our evolving hybrid cloud strategy. The Role Reporting to the Infrastructure Manager, you'll support and develop the technology platforms behind Ridge's UK operations. You'll own core infrastructure operations while delivering improvements, projects, hybrid cloud adoption and automation. You'll solve technical challenges independently and collaborate across the business to deliver practical solutions. You will: * Manage, support and enhance core infrastructure services across our server, storage, virtualisation, networking, identity, backup and cloud platforms. * Investigate complex technical issues, identify root causes and implement long-term solutions. * Contribute to hybrid cloud initiatives, helping modernise services and improve operational efficiency. * Strengthen platform security, resilience, monitoring, disaster recovery and lifecycle management practices. * Identify opportunities to automate routine processes and improve consistency across the technology estate. * Produce and maintain technical documentation, standards and operational procedures. * Work closely with the Service Desk, suppliers and technology partners to ensure effective support and delivery of technology services. What You'll Be Working On You'll support a diverse technology estate across our growing UK business. Working across on-premises and cloud technologies, you'll help shape our evolving hybrid environment. Current focus areas include: * Infrastructure modernisation and lifecycle management * Hybrid cloud adoption and cloud migration initiatives * Security, resilience and disaster recovery improvements * Automation and operational efficiency programmes * AI-enabled technology initiatives * Infrastructure standardisation and service improvement Ridge's diverse business offers exposure to varied technical challenges, requirements and projects. Engineering, Delivery & Development Alongside operational support, you'll deliver infrastructure projects, drive improvements and help shape Ridge's technology estate. As you develop, you'll gain greater ownership and build your technical and people leadership skills. You will: * Lead or contribute to infrastructure projects from design and planning through to implementation and operational handover. * Take ownership of technical workstreams, ensuring solutions are delivered to a high standard and aligned with business requirements. * Contribute to infrastructure standards, engineering best practice and continuous service improvement initiatives. * Act as a technical escalation point for complex infrastructure issues and provide guidance to colleagues where appropriate. * Work closely with stakeholders, suppliers and project teams to support successful delivery of technology initiatives. * Develop the technical leadership, stakeholder management and mentoring skills required for progression into more senior positions within the team. This role offers technical growth, broader ownership and opportunities to shape Ridge's infrastructure strategy., * A full UK driving licence and access to your own transport is essential. * The role will involve occasional travel to Ridge offices and other sites across the UK. * Occasional evening and weekend working will be required to support planned infrastructure changes, maintenance and project activities., Our 1,400+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They're the foundation of our success - they drive our vision, embody our values and separate us from the competition. Come and join us if you're hungry to be part of an exceptional team - if you put quality first - if you're motivated by ingenuity and if you're always aspiring to be the very best. * Quality * THE CORNERSTONE OF OUR BUSINESS. From concept to execution, our work is driven by passion, technical expertise and an uncompromising commitment to excellence - delivering solutions that stand the test of time. We don't need - or want - to be the biggest. Just the best. * Ingenuity * AS STANDARD. We question assumptions and look beyond the obvious - applying technical depth and creativity to solve problems that matter. We find better ways today, then improve on them tomorrow. * Partnership * BUILT ON TRUST. GROWN OVER TIME. Since 1946, strong relationships have shaped everything we do. We listen, challenge with care, and stay with you for the long haul - turning shared goals into lasting impact. * Aspiration * THE FIRE IN OUR BELLY. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)