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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product and Test Support Technician - **Company:** Mobiltex - **Location:** Newport, UK - **Salary:** £45,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Altium Designer, Confluence, C++ (Programming Language), Software Debugging, Document Management Systems, Embedded C, Firmware, Microsoft Office, Test Data, Pcb Layout, Software Version Control - **Published:** September 26, 2026 - **Apply:** https://www.totaljobs.com/job/product-support-technician/mobiltex-job108042800 ## About the Role Essential * Strong technical writing and documentation skills * Comfortable using basic lab/test equipment, including multimeters, oscilloscopes and bench power supplies * Proficiency with Microsoft Office and Confluence for documentation * Ability to read schematics, PCB layouts and mechanical drawings * Familiarity with electronics assembly and PCB assembly (PCBA) processes * Experience with document control systems * Basic understanding of manufacturing quality processes * Ability to follow test plans and validation procedures written by engineering and accurately record results * Attention to detail and accuracy * Clear written and verbal communication skills * Good organisational and time management skills * Ability to work cross-functionally with engineering, manufacturing and quality teams * Self-motivated with the ability to work independently Desirable * Familiarity with Altium * Basic understanding of embedded C/C++ systems and firmware concepts * Understanding of IPC standards and ISO 9001 ## Description Mobiltex is looking for a Product and Test Support Technician to create, maintain and control the documentation that supports the manufacturing of its hardware products, while providing hands-on support to hardware, firmware and mechanical engineers during testing, validation and prototype bring-up. Working closely with engineering, manufacturing and quality teams, you will translate engineering designs into clear, production-ready instructions, execute test and validation activities under engineering direction, and keep documentation current as products move from New Product Introduction (NPI) through to sustaining production., * Support engineers in executing test plans, validation and prototype bring-up activities * Support testing, debugging and troubleshooting of hardware and firmware issues alongside engineers during development * Support investigations into Customer Reported Bugs (CRBs) and Corrective Action Requests (CARs) * Execute validation, functional, environmental and reliability tests under engineering direction and flag anomalies for engineering review * Record, organise and report test data and results in a clear, traceable format * Support the timely delivery of projects in alignment with agreed engineering plans and priorities * Contribute to team effectiveness, knowledge sharing and continuous improvement efforts * Support delivery of engineering and product development objectives aligned with Mobiltex strategic priorities * Work with manufacturing, quality and engineering teams to validate documentation accuracy on the production floor * Create and maintain production work instructions, Bills of Materials (BOMs), assembly procedures and test/inspection procedures * Maintain document version control and revision history in line with company procedures * Prepare and process documentation for Engineering Change Orders (ECs) and NPI product releases * Assist with training production staff on new or revised procedures * Maintain production test fixtures and processes * Support troubleshooting and resolve manufacturing issues ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What is a Test Plan: Guide to Test Planning](https://www.wearedevelopers.com/magazine/191-what-is-a-test-plan-guide-to-test-planning) - [How to create a test plan for software testing](https://www.wearedevelopers.com/magazine/56-how-to-create-a-test-plan-for-software-testing) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)