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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** The Hartford - **Location:** London, UK - **Salary:** £50,282.0 - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Web Servers, Internet Information Services (IIS), Windows Servers, Software Engineering, SQL Databases, SQL Server Reporting Services, SQL Server Integration Services, Transact-SQL - **Published:** September 26, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5898375940 ## About the Role * Good knowledge and experience of Applications Support principals and issue investigation. * Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL. * Good Technical Writing Skills. * Working knowledge of industry best practices, ITIL (incident, problem, change, release). * Basic knowledge of software development lifecycle (safe agile) processes. * Knowledge and understanding of general infrastructure components. * Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable. * Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable. * Working knowledge of Windows 11, Windows Server - desirable. * Good Experience of web server technology and application lifecycle e.g. IIS - desirable. * Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable. * Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable. Personal: * Strong customer service ethic * Strong analytical and logical problem-solving skills * Ability to learn and understand new products quickly * Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately * Clear communicator both written and verbal * Ability to develop and sustain relationships with internal and external customers * Ability to apply a pragmatic and collaborative approach when * Proactive with suggestions for improvements; thinks laterally; receptive to new ideas * Demonstrates ownership and responsibility * Personable and proactive approach to supporting business users, * Relevant experience in the insurance industry, preferably London Market. * Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems. * Relevant experience of application support responsibilities. ## Description * Provide day to day support for user queries and problems relating to Subscribe, Exact Advantage and associated downstream applications and reporting suites. * Coordinate and implement enhancements, releases, and support rollout activities. * Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions. * Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner. * Defines support activities and metrics within SLAs and KPIs. * Comprehensive documentation of application environments, dataflows, and support processes. * Adherence to Hartford and SOX standards. 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