> Markdown version of [/jobs/ext/3083457-technicien-support-n2-n3-h-f](https://www.wearedevelopers.com/jobs/ext/3083457-technicien-support-n2-n3-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Technicien Support N2 - N3 H/F

- **Company:** AGENCE D'HONFLEUR
- **Location:** Rennes, France
- **Experience:** Expert
- **Salary:** €28,000.0 - €30,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office
- **Published:** September 26, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83786494.html

## About the Role

Entre nous ça va coller si vous avez :- 3 à 6 années d'expérience (minimum) en qualité de Technicien support et une expérience significative en environnement bancaire- Un permis B valide (obligatoire pour ce poste)- Une bonne capacité d'analyse et de diagnostic- Un excellent relationnel et sens du service client- Autonomie et rigueur dans la gestion des tâches, 3 à 6 années d'expérience (minimum) en qualité de Technicien support et une expérience significative en environnement bancaire

 - Un permis B valide (obligatoire pour ce poste)
 - Une bonne capacité d'analyse et de diagnostic
 - Un excellent relationnel et sens du service client
 - Autonomie et rigueur dans la gestion des tâches

EUR

Windows
Packaging
Service client
TEAMS
Sens du relationnel
Autonomie
Pack Office
Esprit d'analyse

## Description

Assurer le support technique N2/N3 sur l'environnement poste de travail Microsoft.

 - Diagnostiquer et résoudre les incidents complexes escaladés par le support N1.
 - Assurer le suivi et la résolution des incidents jusqu'à leur clôture.
 - Intervenir sur les environnements Windows, Microsoft 365 et outils collaboratifs.
 - Assurer le support des environnements Active Directory, Exchange, Office 365 et Teams.
 - Participer à l'administration des environnements Active Directory.
 - Participer au packaging et au déploiement d'applications.
 - Administrer les solutions de gestion de terminaux mobiles.


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