> Markdown version of [/jobs/ext/3084343-information-technology-analyst-job-in-sacramento](https://www.wearedevelopers.com/jobs/ext/3084343-information-technology-analyst-job-in-sacramento). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Analyst job in Sacramento - **Company:** WEST Inc - **Location:** Sacramento, CA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** VoIP, Cisco Unified Communications Manager, Instant Messaging Technology, Jabber, Lightweight Directory Access Protocols (LDAP), Cisco WebEx, Cisco Unified Contact Center Enterprise (UCCE), Information Technology, Cisco - **Published:** September 26, 2026 - **Apply:** https://jobs.diversity.com/career/2506285/information-technology-analyst-california-ca-sacramento ## About the Role Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration. Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks. Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX). UCCE contact center and/or Call Studio/CVP IVR scripting is desirable. Able to manage TSR ticketing that involves adding or deactivating call center agents. Experience working with Jabber Experience with Cisco's Instant Messaging and Presence (IM&P) services Experience with WebEx administration and maintenance Experience deploying Jabber, IM&P, and/or WebEx is highly desirable. This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)