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# IT Site Support

- **Company:** Oak Brook
- **Location:** Waterville, ME, United States (Remote available)
- **Experience:** Expert
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Desktop Computing, Network Troubleshooting, Network Connections, Laptops, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://mondo.gosnaphop.com/jobs/l/login/c8336608-98ca-11ec-8029-42010a8a0008/00ed2efd-b98c-11f1-b265-024201c20d84/false?applyId=cebe25ec-b784-11f1-ac9e-024201c20d84&apply=true&returnUrl=%2Fjobs%2Fl%2Frecruiting%2Fjobapplication%2Fcebe25ec-b784-11f1-ac9e-024201c20d84%2F00ed2efd-b98c-11f1-b265-024201c20d84%2Ffalse%3Fstep%3D1

## About the Role

* 3-5 years of IT support experience in a site, desktop, or field support capacity
 * Hands-on experience swapping, installing, and connecting conference room AV equipment
 * Basic AV and network troubleshooting skills, including verifying device network connectivity
 * Experience supporting laptops, desktops, and printers
 * Proficiency with an ITSM ticketing tool, managing tickets against SLAs (ServiceNow strongly preferred)
 * High school diploma or equivalent

Preferred Qualifications:

 * Direct experience with Neat devices, particularly Neat Center
 * Experience in a Microsoft Teams Rooms (MTR) environment
 * Familiarity with Dell hardware
 * ServiceNow, Neat, or AV certifications
 * Demonstrated ability to work independently as a self-starter while also contributing as a collaborative team player

## Description

* This role supports an active AV conference room refresh project, providing hands-on hardware installation, device configuration, and end-user IT support across approximately 40 rooms at the client's Oak Brook facility., * Swap out legacy AV and conference room hardware, installing new devices including Neat and Neat Center units
 * Perform basic device configuration and plug-and-play setup for refreshed conference room equipment
 * Troubleshoot AV and network connectivity issues to ensure all devices are properly connected and operational
 * Manage and resolve incoming IT support tickets within defined SLAs using the client's ITSM platform
 * Support end users across laptops, desktops, printers, and AV equipment
 * Collaborate closely with the network team and one additional local support team member throughout the refresh project