> Markdown version of [/jobs/ext/3084549-desktop-technician-tier-2](https://www.wearedevelopers.com/jobs/ext/3084549-desktop-technician-tier-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician Tier 2 - **Company:** BLUE ALLIANCE, LLC - **Location:** Oklahoma City, OK, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Computer Networks, System Configuration, Network Troubleshooting, Microsoft Office, Network Configuration and Change Management, Network Architecture, Remote Service Software, Computer Networking Systems, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_b27b05a6 ## About the Role * Associate's degree in IT, Computer Science, or a related field. * Bachelor's degree is a plus. Certifications * CompTIA A+ * CompTIA Network+ * Microsoft 365 Fundamentals * Equivalent certifications may be considered. Experience * Minimum of 2-3 years of experience in a desktop support or technical support role. * At least 1 year of experience in a field support capacity. Technical Skills * Strong understanding of computer hardware, software, and networking concepts. * Proficiency with Microsoft Office Suite. * Proficiency with Windows operating systems. * Proficiency with remote support tools. Communication & Problem-Solving * Excellent verbal and written communication skills. * Ability to explain technical issues to non-technical users. * Strong analytical and problem-solving abilities. * Attention to detail. * Proactive approach to issue resolution. Work Style & Adaptability * Ability to work independently and manage time effectively while at client sites. * Ability to quickly learn new technologies. * Ability to adapt to various client environments. Customer Service * Strong customer service orientation. * Focus on client satisfaction. ## Description United Systems is seeking a Desktop Technician Tier 2 to provide advanced on-site technical support to clients. This role addresses complex hardware, software, and network issues and plays a critical role in maintaining the stability and performance of client IT environments. The Desktop Technician Tier 2 will use technical expertise to solve challenging problems and implement effective solutions while providing a high level of customer service., Advanced Technical Support * Travel to client sites to diagnose and resolve complex IT issues involving hardware, software, and network systems. * Perform in-depth troubleshooting and repair of desktops, laptops, printers, and other peripherals. * Troubleshoot software applications and operating systems. * Assist with network configuration and troubleshoot connectivity issues. * Support network infrastructure. Installation & Configuration * Lead the installation and configuration of new hardware and software. * Ensure new hardware and software are seamlessly integrated with existing systems. Client Support & Consultation * Provide technical guidance and recommendations to clients. * Help clients improve their IT infrastructure and optimize performance. * Maintain high levels of customer satisfaction through effective communication, follow-up, and resolution of client issues. Documentation & Asset Management * Maintain detailed records of support activities, issue resolutions, and client interactions in the help desk ticketing system. * Track and manage hardware and software assets at client sites. Collaboration & Mentorship * Work closely with remote support teams and Tier 1 technicians. * Escalate issues to higher-level support when necessary. * Provide guidance and support to Tier 1 technicians to help develop their technical skills and knowledge. ## Related Videos - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)