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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager I - **Company:** INCOMM - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Agile Methodology, Business Process Management, Microsoft Office, Scrum Methodology, Power BI, Systems Integration, Transaction Processing (Computing), Microsoft Power Automate, Office365, Large Language Models, Generative AI, Information Technology - **Published:** September 26, 2026 - **Apply:** https://www.jofdav.com/jobs/59880796-implementation-manager-i ## About the Role Qualities / Skills: * Strong Technical and Business Acumen * Understanding of Transaction Processing * Ability to Communicate Technical and Business Requirements Effectively Between Sales and IT * Self-Directed, Detail Oriented, and Decisive * Willingness to Take Initiative and Drive Problems Toward Solutions * Ability to Influence Others and Develop Strong Business Relationships * Adaptable/Flexible & Well-Organized * Strong Problem Solving, Troubleshooting, and Analytical Skills * Ability to Delegate Tasks and Manage to Completion * Excellent Time Management and Prioritization Skills * Strong Written and Oral Communication * Ability to Retain and Call Upon Complex Technical Subject Matter and Business Processes * Ability to Work in a Fast-Paced and Highly Seasonal Environment, * Bachelor's Degree in Business, Information Technology, or Related Field, or Equivalent Work Experience Required * 1+ years of Experience Working in Account Management, Project Management and/or Product Implementations in a Relevant Industry and/or Setting * 1+ years in Software or Technical IT Environment * Experience in Delivering Communications and Reports to Cross-Functional Management Teams * Excellent Project Management Skills to Successfully Lead and Manage Multiple Complex Projects Simultaneously * Demonstrated Ability to Successfully Act as the Liaison between External and Internal Customers while Maintaining a High-Level of Client Satisfaction * Ability to Cope Effectively in Stressful Situations * Ability to Grasp Intricacies of Complex Technical Subject Matter Identifying Key Tasks and Deliverables * Ability to Plan, Think and Act Independently to make Appropriate Decisions Ensuring Accurate and Effective Project Management for Each Assignment * Comprehension of Procedures used with Quality Assurance and User Acceptance Testing * Experience with or Knowledge of Fintech/Payments Implementations, Transaction Processing, and/or Retail Point of Sale Integrations and Systems * Intermediate Knowledge of MS Flow, MS Power Apps, MS Power Automate, MS PowerBI, and MS CoPilot * PMP, Six Sigma, Scrum and/or Agile Certification Preferred, but Not Required ## Description Major Responsibilities: * Full E2E Accountability for International Implementations * Coordination/Assistance with Partner/Retailer Integrations * Responsible for Project Pre-Planning, Milestone Tracking, Execution, Oversight, Wrap-Up, and Lessons Learned Activities, as Required * Operational Management of 3rd Party Processor and Retailer Relationships, as Required * Maintenance of All Project Documentation and Artifacts * Build and Maintain Analytical Dashboards and/or Automated Process Flows using MS Office O365 Toolsets including CoPilot and other Generative AI/LLM Technologies, as Required * Distribution of Communications to All Stakeholders for Assigned Projects * Support Internal Support Teams and act as Subject Matter Expert (SME) for Resolution of Internal Trouble Tickets, as Required * Coordinate and Manage All Special Projects or Miscellaneous Assignments, as Required * Ensure All Milestone Updates are Timely, Accurate, and Informative * Utilize Scheduling and Forecasting Toolsets to Reduce Escalations & Increase Throughput * Build Rapport with Business Teams Globally to Enable Effective Communication and Collaboration * Promote Idea Generation and Collaboration with Cross-Functional Teams * Track and Log Issues, Roadblocks, and Highlights to be reviewed in Search of Continuous Improvement * Spearhead Efforts to Maintain and Regularly Update on Retailer and Partner Level Implementation Requirements * Assist Leadership in Forecasting Regional Product Implementation Pipeline * Act as SME in Various Areas of Business * Identify System Updates and Configurations, as Required * Ensure Timely & Accurate Delivery of Projects/Products * Examine and Document Business Processes Where Relevant * All Other Duties Assigned or Required ## Related Videos - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - 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