> Markdown version of [/jobs/ext/3087133-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/3087133-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** Watts Water Technologies, Inc - **Location:** Blauvelt, NY, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $53,352.0 - **Contract:** Internship / Graduate position - **Skills:** Business Software, Desktop Computing - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/21_01a044b8-e27b-7326-aee6-7983e79c35ea ## About the Role * High school diploma or equivalent required. * 3 years' experience in Customer Service. * Strong customer service focus with commitment of delivering a positive customer experience. * Well-developed organizational and time management skills. * Effective communication and people skills with the ability to interact effectively with internal and external stakeholders. * Ability to multi-task and manage competing priorities in a fast-paced environment. * Proficient in Microsoft Office applications. * Working knowledge of PC operating systems and standard business software. * Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic. * Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. * Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment. Preferred Qualifications * 3 years' experience of Customer Service experience, preferably in a manufacturing environment. * Strong analytical and technical skills. * Demonstrated experience working cross-functionally and participating in a team-based or special project initiatives. General Applicable Company Competencies * Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. * Punctuality and dependability. * Ability to be flexible and adapt to changing work priorities and stressful conditions. * Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. * Maintain productive and collaborative relationships with other Watts employees. * Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Blauvelt, NY location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager. Physical Requirements: Specific physical abilities required for this position include, but are not limited to: * Ability to remain seated at a desk or workstation for extended periods. * Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. * Ability to physically move around the office, organize or transport files, packages, or other office-related materials. * Ability to read documents, use a computer, and perform data entry tasks. * Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. * Ability to operate standard office equipment such as computers, printers, phones, and copiers. * Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. ## Description This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support. This position does not have any supervisory responsibilities. This position reports to the Customer Solutions Manager. This role is onsite and is based in Blauvelt, NY. Primary Job Duties and Responsibilities * Customer Relations - Confers with appropriate personnel and responds to customer inquiries and complaints. * Function as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network. * Troubleshoot parts questions concerning products. * Support Technical Services Department as required. * Support metric-driven efficiency and continuous improvement initiatives. * Process Warranty forms/FYSP. * Support vertical customers. * Support analytical report creation of warranty trends. * Participate in ongoing development trainings both onsite and external. * Special projects to be assigned as necessary. * Provides continuous improvement ideas, maintains 5S program, submits quick Kaizens and safety observations monthly. * Assume responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management. * Demonstrates behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency) * Travel Requirements: 5% ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [What can I do about climate change as a developer... and a human being?](https://www.wearedevelopers.com/videos/486-what-can-i-do-about-climate-change-as-a-developer-and-a-human-being) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)