> Markdown version of [/jobs/ext/3087209-contact-center-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/3087209-contact-center-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Contact Center Technical Support Representative

- **Company:** MCI Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Starter
- **Salary:** $29,848.0 - $36,088.0
- **Contract:** Permanent contract
- **Skills:** Web Browsers, Issue Tracking Systems, Information Technology
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_40d940f4

## About the Role

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 * Must be 18 years and older
 * High school Diploma/GED
 * 1-2 years of technical support or IT helpdesk experience in a contact center.
 * Strong knowledge of operating systems, browsers, and common software.
 * Excellent communication and customer service skills.
 * Fluent in English and Spanish
 * Ability to explain technical concepts in simple terms.
 * Diploma or degree in IT, Computer Science would be a plus

## Description

We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms., * Respond to technical support calls, emails, or chats from customers.

 * Troubleshoot hardware, software, and connectivity issues.
 * Guide customers through step-by-step solutions and product configurations.
 * Escalate unresolved issues to higher-level support or engineering teams.
 * Document all interactions and solutions in the ticketing system.
 * Maintain up-to-date knowledge of products, services, and system updates.
 * Meet performance targets related to resolution time, customer satisfaction, and accuracy.


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)