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# Deskside Support Technician (Tier II

- **Company:** The Joule
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $81,994.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Microsoft Outlook, Microsoft Exchange Server, Hard Disk Drives, Microsoft Office, System Center Configuration Manager, SC Clearance
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_c28e2bb02

## About the Role

* High School diploma with 5+ years of relevant experience
 * Customer service-focused attitude
 * Current Public Trust clearance and ability to maintain it
 * Past experience providing Tier II IT support in a Windows office environment
 * Excellent written and verbal communication skills
 * Experience working with ITSM ticketing systems

## Description

Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract Compensation: $39.42 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust security clearance required (Secret Clearance highly desired)

Responsibilities

 * Provide deskside support for users and address tickets dispatched from the Service Desk or identified by on-site users
 * Perform Break/Fix support on government-provided end-user devices, such as replacing hard drives or batteries
 * Install specialty software not already packaged in SCCM
 * Remove devices from the network as instructed by Security
 * Assess and diagnose issues with printers and other peripherals
 * Install printer toner and perform related maintenance tasks
 * Interface with customers to resolve IT issues promptly, ensuring high-quality customer service
 * Prioritize work based on ticket and customer urgency, working across multiple buildings without direct supervision
 * Provide technical support to senior management and leadership offices within the Department of Justice
 * Maintain accurate ticket documentation and adhere to service level agreements
 * Utilize Windows 10, Microsoft Office, Microsoft Exchange, Outlook, and other office IT tools to resolve issues
 * Occasionally provide after-hours support for critical incidents requiring "white glove" service


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