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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal, IT Software Engineer 2 - **Company:** DIRECTV, Inc. - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $147,830.0 - $268,307.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Amazon Elastic Compute Cloud, Applications Architecture, Microsoft Azure, Cloud Computing, Cloud Engineering, Continuous Integration, DevOps, Machine Learning, Performance Tuning, Mockito, Cloud Services, Salesforce.Com, Simple Object Access Protocol (SOAP), SoapUI, Software Deployment, Software Engineering, Systems Integration, Web Services, Enterprise Software Applications, Chatbots, Postman, Genesys, Prompt Engineering, Technical Debt, Containerization, AI Platforms, Gitlab-ci, Kubernetes, Information Technology, Functional Programming, Amazon Simple Queue Service (SQS), Terraform, Docker, Jenkins - **Published:** September 26, 2026 - **Apply:** https://dejobs.org/x/x/086C115AF06845398356024FCA1BEEAF/job/ ## About the Role * Bachelor's degree in computer science, software engineering, or a related technical field. * 5 - 7 years required, 8+ years desired of progressive experience in software development and architecture, with at least 4 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software or Field Services enterprise software. * Expert-level, hands-on experience with Salesforce Platforms, APIs and custom solutions development. Experience with Agent force and prompt engineering. * Deep expertise in AWS services (e.g., Lambda, EC2, SQS, Kinesis) and proven production experience using Terraform for infrastructure provisioning. * Demonstrated success designing and maintaining sophisticated CI/CD pipelines (e.g., Jenkins, GitLab CI) for cloud-native or CCaaS application deployments. * Extensive experience designing and building reliable integrations with major CRMs, specifically Salesforce Service Cloud. * Experience working with REST and SOAP based web-services preferred. * Experience with Postman, SOAPUI, Mockito preferred. * Proven ability to operate as a senior technical lead, driving technical consensus and solution delivery across global teams leveraging agile frameworks such as SAFe. * Strong understanding of security best practices, compliance standards (e.g., PCI, SOC 2), and performance optimization within a cloud-based CX platform. * Exceptional communication and documentation skills for translating complex technical decisions to both engineering and non-technical stakeholders. Preferred Qualifications * AWS Certification (e.g., Solutions Architect Professional or DevOps Engineer Professional). * Certification or advanced training specific to Genesys Cloud development/administration. * Familiarity with containerization technologies (Docker, Kubernetes). * Experience with advanced predictive modeling or machine learning applications in a real-time routing context. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. ## Description We are seeking an expert and highly motivated IT Software Engineer Principal 2 to join our technology team. This pivotal role is responsible for driving the technical design, implementation, and reliability of our next-generation Customer Experience (CX) orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce Service Cloud. The successful candidate will be a deep technical expert, leading the adoption of cloud-native development practices (AWS), advanced automation (Terraform, CI/CD), conversational AI, advanced routing (Genesys Cloud), and critical integrations with platforms like Salesforce Service Cloud. You will act as a senior technical leader, guiding global, cross-functional teams in an agile environment to ensure our mission-critical CX systems are scalable, secure, and highly performant. Here's what you'll do: * Guide development and modernization of critical customer and agent facing applications. * Serve as the Subject Matter Expert (SME) for designing, deploying, and managing core CX applications and infrastructure leveraging cloud services (AWS, Azure etc.) for contact center domain. * Lead development of data pathways between internal and external systems, especially with integration to CRM, AI Platforms, and APIs. * Govern all aspects of the application design including providing input on application architecture, modern technologies and development techniques, and patterns to create sustainable technology. * Ensure security and compliance for the data and services stored and passed by these systems. * Lead the development of new technologies based on best practices and a coaching mindset for more junior team members. * Govern vendor teams to develop to our desired technical vision, minimizing technical debt and ensuring productive, predictable output from our partners. * Serve as the domain technical expert, representing system capabilities to business and technology teams alike, understanding desired business outcomes, and guiding the solution to the most effective implementation; be comfortable communicating progress, roadblocks, and opportunities to all levels in the organization. * Participate in cross-functional teams to define and hone technical best-practices; evangelize these and support change across teams where needed. * Participate in defining and developing DevOPS best practices, including Production Support and deployment process, and additionally help troubleshoot critical production issues. * A strong communicator, able to effectively synthesize key points of a topic and turn them into a persuasive conversation, presentation, or email. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)