> Markdown version of [/jobs/ext/3089025-transitions-experience-manager](https://www.wearedevelopers.com/jobs/ext/3089025-transitions-experience-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transitions Experience Manager - **Company:** Redstone Residential - **Location:** Provo, UT, United States - **Salary:** $80,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Spreadsheets, Microsoft Office, GPT - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_a1f3ef0c ## About the Role * 1+ years in a client-facing coordination, hospitality, or operations role * Comfort leading calls and presenting directly to clients and ownership groups * The ability to read and speak to property-level financial and operational reports (AP/AR, rent roll, delinquency) * Strong organizational and project coordination skills: you can run several transitions at once without dropping a ball * A genuine passion for hospitality and making people feel confident during big change * Integrity and follow-through, even when priorities shift fast * Proficiency with Microsoft Office and comfort learning new systems quickly Bonus points if you have: * Prior experience with Entrata or a comparable property management system * Regional Manager or similar multi-site operations background (not required!) * Experience using Claude, ChatGPT, or other AI tools to manage workflows ## Description We're hiring a Transitions Experience Manager to be the face of Redstone for every new client and every incoming on-site team, guiding each property through the full transition journey, from the moment the Property Management Agreement is signed through a confident Day 60. In this role, you'll serve as the single point of contact for client and department head transition inquiries throughout the transition, blending warm, high-end hospitality with sharp back-end execution in Entrata. You'll work directly with the Director of Strategic Initiatives and across departments to keep every transition on schedule, on-brand, and stress-free for the client. The role is built for someone who's just as comfortable presenting to an ownership group as they are heads-down in a spreadsheet. Prior Regional Manager experience is not required. This role is perfect for someone who: * Projects calm authority and genuine warmth during high-stakes moments of change * Communicates with exceptional emotional intelligence and active listening * Stays organized under tight deadlines, juggling several transitions at once * Notices process gaps and brings solutions instead of just flagging problems * Picks up new systems quickly and isn't intimidated by property-level financial reports * Follows through on every commitment, even when priorities shift fast * Takes initiative and doesn't need constant direction * Uses AI tools like Claude or ChatGPT to work smarter, not harder What You'll Own: As our Transitions Experience Manager, you will: * Transition-In: Take ownership of the client relationship the moment a PMA is signed, and stay the single point of contact for the client and department heads through Day 60. * Project warmth and high-end hospitality in every client touchpoint, weaving Redstone's core values into the transition experience. * Own the transition checklist (RFI collection, data prep, Entrata configuration, and Go-Live migration), keeping every department head and milestone on schedule. * Travel to the property for Day 1 launch on Tier 1 transitions (alongside the Regional Manager); support Tier 2 transitions remotely. * On-Site Team Onboarding: Train and mentor the new community manager and staff on timelines, SOPs, and software adoption for their first 30-60 days. * Deliver the 30-60 day client report and run weekly check-in calls with the Community Manager through stabilization, until the Regional Manager takes over full ownership. * Operational Handoffs: Partner with regional operations managers to audit site-level workflows so daily responsibilities shift without disrupting resident satisfaction or lease administration. * Transition-Outs: Compile final reporting and coordinate with internal departments to close out every RFI item when a property leaves management. No travel required. * Continuous Improvement: Build feedback loops with on-site staff to catch friction points, and bring process fixes back to Operations and Leadership. This is the kind of role where staying two steps ahead pays off: for you, for the client, and for the team you're handing things off to. Who You Are: You're a builder at your core: someone who makes people feel steady and supported, even when everything around them is changing. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Livecoding with AI](https://www.wearedevelopers.com/videos/1201-livecoding-with-ai) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past)