> Markdown version of [/jobs/ext/3089205-genesys-cloud-architect](https://www.wearedevelopers.com/jobs/ext/3089205-genesys-cloud-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Genesys Cloud Architect

- **Company:** Infosys
- **Location:** Seattle, WA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Data Analysis, Automation of Tests, Microsoft Azure, Cloud Engineering, DevOps, Python (Programming Language), Microsoft Dynamics, Routing, Release Management, Salesforce.Com, Sentiment Analysis, Software Engineering, Data Streaming, Systems Integration, Speech Recognition, Amazon Connect, Chatbots, Cisco Unified Contact Center Enterprise (UCCE), Genesys, Generative AI, Cloud Migration, Virtual Agents, Cloud Integration, Api Design, Restful APIs, Terraform, Devsecops, Cisco, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_3324baf1

## About the Role

* Genesys Cloud CX Architecture:
 * Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact center solutions with deep knowledge of Architect Flows, inbound/outbound routing, ACD, IVR, skills-based routing, voice bots, speech recognition, digital channels, and callback frameworks.
 * Contact Center Transformation: Proven experience leading large-scale migrations from Cisco UCCE/UCCX, Avaya Aura, NICE CXone, Five9, Amazon Connect, and legacy PBX platforms, driving cloud modernization and omnichannel customer experience transformation initiatives.
 * Genesys Routing & Automation Expertise: Strong hands-on experience with Architect Call Flows, Digital Flows, Secure Flows, Bot Flows, and Agent Scripts, with advanced expertise in bullseye routing, preferred agent routing, dynamic queue selection, priority routing, and workforce skills management.

Preferred Skills :

 * AI & Automation Integration: Experience integrating Genesys Cloud CX with AI-powered solutions including conversational AI, virtual agents, voice bots, Agent Assist, speech analytics, sentiment analysis, and Generative AI platforms.
 * Cloud & Integration Expertise: Strong knowledge of cloud-native architectures and integrations with CRM, ITSM, and enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics, AWS, Azure, and REST/API-based ecosystems.
 * Analytics & Workforce Optimization: Experience implementing contact center analytics, reporting, workforce engagement management (WEM), quality management, speech analytics, and operational KPI dashboards.
 * DevOps & Platform Engineering: Familiarity with CI/CD pipelines, Infrastructure as Code (Terraform), DevSecOps practices, automated testing, release management, and environment governance for contact center platforms

## Description

Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders

Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable

Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements

Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow

Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts

Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects

Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives

Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available

Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

Your contribution to the team:

Expertise in designing and reviewing solution architectures that align with business goals.

The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.

A strategic mindset to align technical solutions with business goals and market trends.

Proactively drive initiatives to ensure smooth execution and transition of projects.

The ability to engage with clients and internal teams to build strong and productive relationships.

Passion for mentoring and fostering a knowledge-sharing culture.


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence)
- [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)