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# IT Help Desk Support - Level II (MSP)

- **Company:** K2 STAFFING LLC
- **Location:** Santa Clara, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Firewall, Event Logging, Networking Hardware, Windows Servers, Network Service, Remote Infrastructure Management, Wide Area Networks, Windows Desktop, Sonicwall
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_37a1037116

## About the Role

* Having worked with a Managed Services Provider (MSP) in the past is a MUST!
 * Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
 * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
 * PSA (or Ticketing) software experience (i.e. Autotask)
 * History of network and firewall administration (Sonicwall & Meraki).
 * Basic knowledge of network, server, and workstation troubleshooting knowledge.
 * Excellent customer service skills (courteous, tactful, and professional demeanor).
 * Excellent written and verbal communication skills, with experience presenting to groups.
 * Reliable work ethic.
 * A willingness to learn and grow

## Description

* End-User assistance
 * Point person with Windows Desktop related issues
 * Assist with Windows Servers
 * Monitors alert systems and take appropriate action as per guidelines.
 * Ability to use various messages in an event log to affect repairs.
 * Receive escalated service requests requiring an enhanced response.
 * New User On-boarding
 * Network Services and Equipment Installation
 * LAN/WAN Installation and Maintenance Support
 * Network Hardware Support and Installation
 * Door card access, wander guard, lighting, HVAC


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