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# IT Technician job in Fresno

- **Company:** WEST Inc
- **Location:** Fresno, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft Software, Microsoft PowerPoint
- **Published:** September 26, 2026
- **Apply:** https://jobs.diversity.com/career/2506296/it-technician-california-ca-fresno

## About the Role

Knowledge of computers and Microsoft software

Ability to troubleshoot IT issues and phone issues

Ability to work independently with minimal supervision

## Description

Monitor our PD Help Desk email box. This email is for department staff to report or request assistance with any IT issues and phone issues.

Troubleshoot IT issues for staff and submit a ticket to Client if necessary.

Follow-up on tickets to County ISD-IT to make sure they get completed.

Assist with password resets on our case management system.

Occasionally help staff with software questions. i.e.: Microsoft Word, Excel, and PowerPoint

Move IT equipment when staff moves.

Keep track of inventory and update laptops.