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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst - **Company:** Raymond James Financial, Inc. - **Location:** Southfield, MI, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Technology Operations, Microsoft OneNote, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Tableau (Software), Workflow Management Systems, Information Technology, Servicenow, Control M - **Published:** September 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3402950045&tx=JJ3125FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * BMC Control-M * Microsoft Suite of Tools (specifically Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and OneNote) * Video Conferencing Tools * ServiceNow * Development experience is a plus ## Description * Performs reporting capabilities for the team including but not limited to creating and customizing reports and dashboards in ServiceNow, Control-M, and Tableau * Analyzing multiple data sources to identify trends or issues that should be addressed * Makes recommendations based on analysis and leads initiatives to correct trending issues * Occasionally presents service delivery data to leadership and stakeholders * Monitors enterprise job schedule in multiple environments. * Provides quality assurance for IT Operations Team by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated * Creates, reviews, revises, and adheres to process documentation. * Monitors and ensures accuracy of IT Operations SharePoint Site. * Leads continuous improvement efforts by identifying gaps, optimization opportunities, and/or automation opportunities for processes to streamline and improve daily operations. * Identifies gaps in training of Operators and provides training when necessary * May execute and respond to service management requests assigned to IT Operations * Works on assignments as assigned by IT Operations leadership * Monitors and supports the End-of-Month Statement Process on the last business day of every month * Executes on and responds to internal and external auditing requests by providing evidence from the workflow orchestration tool * Performs other duties and responsibilities as assigned Knowledge of: * IT Operations Services' role in Information Technology * Workflow orchestration tools * IT service management tools * Project/Quality management practices * ITIL service management/change control practices * Automation, monitoring, and reporting practices, * Identify and understand issues, problems, and opportunities; analyze and compare data from different sources to draw conclusions; own issues through resolution * Clearly convey/present information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message * Prioritize, multitask, coordinate, and delegate tasks based on business impact * Follow processes, procedures, and best practices; Create standardized documentation * Recognize gaps in knowledge and provide training * Maintain skill levels at industry level standards and adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services * Develop and use collaborative relationships to facilitate the accomplishment of work goals * Build and maintain productive strategic partnerships within the organization to collaboratively execute business goals * Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences * Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. * Advocate for change and be an ambassador for process improvement * Possess a good attitude and willingness to learn ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production](https://www.wearedevelopers.com/magazine/115-mlops-deploying-maintaining-and-evolving-machine-learning-models-in-production)