> Markdown version of [/jobs/ext/3091703-remote-level-3-it-help-desk-support-msp](https://www.wearedevelopers.com/jobs/ext/3091703-remote-level-3-it-help-desk-support-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Remote Level 3 IT Help Desk Support (MSP)

- **Company:** K2 STAFFING LLC
- **Location:** Manila, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Firewall, Networking Hardware, Windows Servers, Remote Infrastructure Management, Wide Area Networks, Windows Desktop, Sonicwall, Network Support
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_f86a78cc23

## About the Role

* Having worked with a Managed Services Provider (MSP) in the past is a MUST!
 * Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
 * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
 * PSA (or Ticketing) software experience (i.e. Autotask)
 * History of network and firewall administration (Sonicwall & Meraki).
 * Basic knowledge of network, server, and workstation troubleshooting knowledge.
 * Excellent customer service skills (courteous, tactful, and professional demeanor).
 * Excellent written and verbal communication skills, with experience presenting to groups.
 * Reliable work ethic.
 * A willingness to learn and grow

## Description

Our recruitment firm services clients in the United States and we have multiple roles open at the present time foroffshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software., * Point person with Windows Desktop related issues

 * End-User assistance
 * Assist with Windows Servers
 * Monitor alert systems and take appropriate action as per guidelines.
 * Receive escalated service requests requiring an enhanced response.
 * New User On-boarding
 * Network support
 * LAN/WAN Maintenance Support
 * Network Hardware Support and Installation


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