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# Service Desk Coordinator

- **Company:** Llc (detroit)
- **Location:** Birmingham, MI, United States
- **Contract:** Permanent contract
- **Skills:** Time Tracking Software, Information Technology
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_492e77c81

## About the Role

* Excellent communication skills.
 * Ability to multi-task in a fast-paced environment.
 * Ability to understand technologies that are sufficient to making assignment decisions.
 * Strong organization skills.
 * Strong interpersonal skills but aggressive in managing expectations.
 * Motivated and task oriented.

Required Education/Technical Skills:

 * Bachelor's Degree in Information Technology, Business Administration, or a related field preferred.
 * Previous employment in a corporate environment.
 * A+ certification is a plus.

## Description

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests., * Answer calls in a timely, friendly, and professional manner.

 * Evaluate, prioritize, and communicate service requests within the Service Level Agreement (SLA).
 * Responsible for the scheduling of technician's on-site visits.
 * Communicate and escalate any major system issues (Severity 1).
 * Responsible for service desk time tracking accuracy.
 * Review and understand ticket requirements and capture missing information.
 * Communicate daily with clients regarding ticket status and plan of action.
 * Follow up with any on-site visits to ensure the highest level of customer satisfaction.


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