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# Information Technology (IT) Associate

- **Company:** After School Matters, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Adobe After Effects, Adobe Photoshop, Adobe Creative Cloud, Adobe Premiere Pro, Apple Mac Systems, Systems Engineering, Cinema 4D, Software as a Service, Domain Name System (DNS), Microsoft Office, Networking Basics, Network Connections, Software Maintenance, Software Engineering, Wi-Fi Technology, Office365, Microsoft InTune, SAP MDG, Casper Suite, Gsuite, Hardware Asset Management
- **Published:** September 26, 2026
- **Apply:** https://zealot.applytojob.com/apply/F7NFbwcKyB/Information-Technology-IT-Associate-Temporary-Role?source=GS

## About the Role

* 2+ year/s of experience in a technical support or IT internship role
 * Basic knowledge of macOS and Windows environments
 * Familiarity with Office 365, Google Workspace, and common SaaS Tools
 * Understanding of basic networking concepts (IP, DNS, Wi-Fi)
 * Excellent communication and customer service skills
 * Ability to work independently and prioritize multiple support requests
 * A passion for technology and eagerness to learn new tools
 * Proactive attitude with a team-player mindset
 * Ability to uphold a professional demeanor
 * Capable of lifting up to 50 lbs

Desired (not essential)

 * Knowledge of media/creative workflows and applications (Adobe Premiere, After Effects, Photoshop, Resolve, etc.)
 * Familiarity with MDM tools (e.g., Jamf, Intune, Kandji) and/or directory platforms such (Active Directory, Entra, JumpCloud, etc.)
 * Exposure or knowledge of post-production equipment (speakers, mixers, Blackmagic/AJA IO devices, TVs)

## Description

We're looking for a tech-savvy, enthusiastic Information Technology (IT) Associate to fill a temporary IT department need.
You'll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment.

Responsibilities & Duties:

 * Provide first-level technical support for workstations, software, printers, TVs, and AV equipment
 * Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.)
 * Set up and configure new employee workstations (Mac and Windows), email accounts, and user access
 * Assist in managing and maintaining software licenses and hardware inventory
 * Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace
 * Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema 4D, etc.)
 * Escalate more complex issues to the Systems Engineer
 * Document troubleshooting steps and update internal knowledge base
 * Provide occasional after-hours or weekend support for high-priority projects
 * Work alongside the Operations department to ensure office and edit bay upkeep