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# Manager, ServiceNow Solutions

- **Company:** Raymond James Financial, Inc.
- **Location:** Memphis, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://dejobs.org/x/x/3EE3496975694415882EB3A5A99D491F/job/

## About the Role

Required:

 * 7+ years of experience in technology delivery, business analysis, application development, or platform solutions
 * 3+ years of experience leading technical, analyst, or delivery-focused teams
 * Experience managing operational support and project-based delivery within Agile environments
 * Strong leadership, communication, stakeholder management, and organizational skills
 * Demonstrated ability to balance multiple priorities and drive execution across complex initiatives
 * Experience with resource planning, workload management, and delivery oversight

Preferred:

 * Experience with the ServiceNow platform and ServiceNow application delivery
 * Knowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC) methodologies
 * Experience supporting enterprise platforms and large-scale technology initiatives
 * ServiceNow, Agile, Scrum, PMP, or related certifications
 * Experience leading teams through organizational growth, transformation, or delivery model changes, This role is ideal for a leader who combines strong people management skills with operational and delivery expertise and can effectively balance strategic initiatives with the day-to-day needs of a growing ServiceNow organization.

## Description

People Leadership & Talent Development

 * Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers

Demand, Capacity & Resource Management

 * Partner with Demand Management and leadership to align incoming work with available team capacity

Stakeholder Management & Business Partnership

 * Serve as a primary point of contact for business stakeholders, process owners, and technology partners.

Solution Delivery & Analysis Oversight

 * Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development

Operational Excellence & Continuous Improvement

 * Drive consistent processes, standards, and ways of working across the Solutions team

Governance, Risk & Compliance

 * Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.

Success Measures

The Manager, ServiceNow Solutions will be successful by:

 * Building and developing a high-performing team of Business Analysts and Developers
 * Delivering strategic initiatives and operational commitments predictably and efficiently
 * Ensuring effective alignment between business priorities, demand, and team capacity
 * Improving stakeholder satisfaction through transparency, communication, and delivery excellence
 * Strengthening operational discipline, governance, and delivery processes across the ServiceNow platform
 * Supporting the organization's transition toward scalable, sustainable, and internally managed ServiceNow capabilities