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# Application Support

- **Company:** UST Inc
- **Location:** Richmond, VA, United States
- **Salary:** $63,000.0 - $95,000.0
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Network Administration, OAuth, Web Services, Datadog, Transport Layer Security, Apigee, Firewalls (Computer Science), Server Migration, Splunk, Service Stack, Servicenow, Microservices
- **Published:** September 26, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18446844?backUrl=%2Fcareer%2F18446844%2FApplication-Support-Virginia-Richmond

## About the Role

* OAuth

 * SSL

 * Java

 * SNOW (ServiceNow)

 * Datadog

 * AWS

 * Incident Analysis and management experience

 * Web services monitoring

 * API monitoring

 * Excellent oral and written communication skills

 * Ability to clearly articulate thoughts and ideas both verbally and in written form

 * Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues

 * Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms

## Description

UST is searching for an Application Support who will work analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.

What You'll Do

 * Involve in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA

 * Coordinating emergency releases, resolving issues in SWAT calls, Root Cause Analysis, tracking production issue tickets in SNOW.

 * Responsible for weekend validations, server patching, server migration coordination, presentation of weekly reports & Monthly status to Management, Asset tool development/maintenance

 * Awareness of GBD, privacy and compliance issues.

 * Regular interactions with the Anthem SME (subject matter experts), Database administrators, Network Administrators, Firewall administrators, IBM administrators, Application Users to ensure smooth running of the applications.

 * Preparing instructions and validation documents for Maintenance activities to make sure all the systems are brought up properly after the maintenance

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

 * Splunk

 * Java API analysis

 * Apigee

 * Microservices