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# Production Support Analyst

- **Company:** Axiom
- **Location:** Jersey City, NJ, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $91,520.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Business Software, Databases, Extract Transform Load (ETL), Perl (Programming Language), HP Systems Insight Manager, Python (Programming Language), Windows PowerShell, Standard Sql, Data Streaming, Systems Integration, Scripting, Backend, Data Pipelines
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_e16e6af75

## About the Role

Are you a proven production support professional with capital markets application experience?

 * 3-5 years of relevant and recent production support, application support, or trade application support experience.
 * Experience supporting business-critical applications in financial services, capital markets, derivatives, trading, middle office, or back-office environments.
 * Working understanding of trade workflows, STP, data flows, rates derivatives, asset classes, regulatory reporting, or financial operations is strongly preferred.
 * Ability to investigate ambiguous production issues using logs, application behavior, user inputs, database/data checks, documentation, and cross-system reasoning.
 * Strong SQL or back-end query experience, with scripting exposure in Python, Perl, PowerShell, or similar tools preferred.
 * Experience supporting batch jobs, schedulers, APIs, integrations, reports, data pipelines, or time-sensitive operational workflows.
 * Strong incident management skills with the ability to prioritize under SLA pressure.
 * Excellent communication skills, including the ability to explain complex issues clearly, diplomatically, and concisely to business and technical stakeholders.
 * Methodical, curious, ownership-driven mindset with a focus on resolution, documentation, stability, and continuous improvement.

## Description

Join a business-critical technology support team within a global financial services environment, supporting internally developed applications used across middle- and back-office derivative trade workflows. This team helps keep live operations stable by supporting applications tied to trade processing, payments, mark-to-market activity, verification workflows, and time-sensitive data movement. The environment is fast-paced, highly collaborative, and requires professionals who can investigate complex issues, communicate clearly with business users, and help maintain continuity across financial operations.

What's In Store For You:

Engagement: W2 only (no C2C/1099)

This is a long-term hybrid contract opportunity based in Jersey City, NJ. The role offers exposure to live capital markets technology, rates derivatives workflows, production support, application reliability, and business-facing incident management. The position is ideal for someone who enjoys solving ambiguous production issues, improving support processes, and working close to business operations in a highly visible financial technology environment.

How You Will Make An Impact

 * Support internally developed business applications used across rates derivatives, trade processing, post-trade workflows, payments, verification, and related middle/back-office functions.
 * Investigate live production issues reported by users or detected through system behavior, logs, data movement, and application monitoring.
 * Troubleshoot across applications, schedulers, STP processes, databases, data flows, integrations, and user workflows to identify root cause and restore service.
 * Communicate clearly with business users, senior stakeholders, technology teams, and support peers during incidents.
 * Document issues, workarounds, root cause findings, and resolution steps in a way that supports future troubleshooting and audit expectations.
 * Help improve system stability by identifying recurring issues, strengthening runbooks, improving monitoring, and reducing operational toil.
 * Participate in 24x6 support coverage, including rotating weekend on-call or planned activity support.