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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator - **Company:** The Smart - **Location:** Las Vegas, NV, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Desktop Computing, Issue Tracking Systems, Azure Active Directory, Remote Service Software, Peripherals, Microsoft InTune, Information Technology, Laptops, Zendesk, User Accounts - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_91745a44 ## About the Role * Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices * Experience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365 * Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutions * Experience with ticketing systems and documenting support activities in a service desk environment * Experience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devices * Strong customer service and communication skills with the ability to support users at all technical skill levels * Ability to prioritize multiple tasks, manage competing priorities, and meet service level expectations * Strong organizational skills with attention to detail and documentation accuracy * Ability to work independently while collaborating effectively with team members and other departments ## Description We're seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You'll be the first line of support, solving problems independently and helping shape our IT processes., * Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support tools * Troubleshoot and resolve hardware, software, networking, printing, email, and account access issues * Deploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipment * Manage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systems * Install, maintain, and support business applications, operating systems, and endpoint management solutions * Track, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devices * Support employee onboarding, offboarding, equipment assignments, and workstation setup activities * Provide remote support and maintenance for systems and users across multiple offices and remote locations * Document troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket records * Escalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolution * Assist with IT projects, technology rollouts, system upgrades, and ongoing operational improvements * Communicate technical information clearly and professionally to users with varying levels of technical experience On-Call Support * Respond to critical incidents and make independent decisions under pressure * Restore system functionality and address security threats * Stay prepared for emergencies and implement proactive measures ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)