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# Program / Business Analyst

- **Company:** eTelligent Group LLC
- **Location:** Bethesda, MD, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Adobe Acrobat, Confluence, JIRA, BASIC (Programming Language), Microsoft Project, Microsoft PowerPoint, Power BI, Markdown, Microsoft SharePoint, Git, Wikis, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3405605466&tx=ZT212TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Clearance: All staff must obtain NIH suitability and a PIV credential and be fluent in English. Anyone doing risk or vulnerability testing needs a current T2 (BI) or higher investigation., * Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts.

 * Experience producing monthly status reports and maintaining schedules and risk logs.
 * Advanced skills in Excel, PowerPoint, and MS Project.
 * Ability to obtain an NIH suitability determination and PIV credential; fluent in English.

Preferred Qualifications

 * ServiceNow, Power BI, and Jira/Confluence experience.
 * Section 508 document remediation experience.
 * Exposure to cybersecurity or GRC programs; CAPM, PMI-PBA, or CBAP.
 * Current National Institutes of Health (NIH) or U.S. Department of Health and Human Services (HHS) experience is highly preferred.

## Description

* Maintain IMS updates, action items, risk and issue logs, and meeting minutes.
 * Prepare the Monthly Status Report, including performance metrics and the GFE inventory.
 * Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle.
 * Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target.
 * Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs.
 * Coordinate monthly IC office-hours logistics and track attendance by IC. Distribute the monthly enterprise communications with ISAO and track their reach.
 * Maintain the Process Integration Tracker (Subtask 2.3).
 * Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance.

Tools & Technology Environment

MS Project, Excel, PowerPoint, SharePoint, Jira, Confluence, ServiceNow, Power BI, basic Git/Markdown, Microsoft Accessibility Checker and Adobe Acrobat.


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