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# Analyst - Service Analytics & Insights

- **Company:** Blue Cross Blue Shield
- **Location:** Detroit, MI, United States
- **Experience:** Expert
- **Salary:** $139,000.0 - $151,000.0
- **Contract:** Permanent contract
- **Skills:** Operational Data Store, System Testing
- **Published:** September 26, 2026
- **Apply:** https://www.jofdav.com/jobs/59866764-analyst-service-analytics-insights

## About the Role

* Bachelor's Degree in a related field is preferred.
 * Two (2) years of experience in a related field is required.
 * Effective verbal, written communication and interpersonal skills.
 * Ability to work independently or in a team environment and interact with all levels of the organization.
 * Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
 * Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.
 * Proficient in Microsoft Office suites.
 * Ability to develop and maintain effective working relationships.

Departmental Preferences

 * 1-2 years experience working in a Contact Center or a support area, with ability to demonstrate extensive business knowledge, including knowledge of applicable processes and procedures.

## Description

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

 * Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.
 * Compile and analyze operational data to identify and resolve business problems.
 * Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
 * Provide leadership team with status updates on projects and issues.
 * Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.
 * Create and present reports and presentations to display operational data and propose business changes.
 * Provide support to both internal departments and external entities by answering questions, supplying information and training.
 * Participate on special projects or workgroups as assigned.


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