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# Support Engineer Team Lead

- **Company:** KMS Lighthouse
- **Location:** Irving, TX, United States
- **Experience:** Expert
- **Salary:** $150,000.0 - $185,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Software as a Service, DevOps, Linux System Administration, Virtualization Technology, Scripting, Kubernetes, Vmware
- **Published:** September 26, 2026
- **Apply:** https://www.careerjet.com/jobad/us079e9c2b33d5ea68afc2b95ba2b8a725

## About the Role

* 3 years of experience as a Support Engineer or similarly technical role
 * 1 year of experience leading a team
 * Must have experience interfacing with clients, preferably enterprise clients
 * Experience directly supporting a SaaS solution is required
 * Experience with Linux administration and scripting is required
 * Experience working with Microsoft Azure or other cloud providers
 * Experience working with Virtualization systems (VMware or other)
 * Experience working with Kubernetes
 * Knowledge of Windows administration

## Description

* Function as the primary technical team player-coach
 * Lead the support team in day-to-day operations
 * Screen incoming tickets, distribute them to specialized team members, and work on tickets
 * Provide a high level of troubleshooting for our major clients in North America and around the Globe
 * Interface with clients regularly whether for live troubleshooting, various technical calls, and/or escalations
 * Troubleshoot incidents and system events; escalating to specialized teams when necessary
 * Work closely with development teams and DevOps teams
 * Take an active role in the customer lifecycle and business continuity events
 * Train, mentor, and develop the support team (i.e. skill development, professional development, etc.)