> Markdown version of [/jobs/ext/309474-product-support-engineer-emea-weekend-warrior-remote-friendly](https://www.wearedevelopers.com/jobs/ext/309474-product-support-engineer-emea-weekend-warrior-remote-friendly). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly) - **Company:** Telnyx - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), JIRA, VoIP, Linux, Network Packet, Wireshark, Postman, T.38, Web Technologies - **Published:** June 11, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=6ea30e11cf9cdce2 ## About the Role Do you have experience in REST?, * SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge. * Strong customer-focus, interpersonal and communication skills. * Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. * Continually looking to solve problems. * Understand issues and requirements well in order to provide solutions. * Outgoing and socially interactive. * A self starter looking to assist at any moment and to take the initiative. * Balancing daily workload and multi-tasker who can effectively prioritize work. What We Value * Experience in a product support/application role. * Voice over IP experience with the SIP signalling protocol or other related telephony protocols. * An understanding of general web technologies such as API/SDK's. * Experience working with SMS over SIP SIMPLE, SMPP or HTTP(API requests). * Confidence with technology and the Internet. * A natural curiosity and experience in applying technology to resolve customer issues. Technologies We Use * Wireshark for network packet analysis. * Postman for API troubleshooting. * Linux and the Linux terminal. * Tshark to do live captures from the Linux terminal. * Metabase, Graylog and Jira. ## Description Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers. We are looking for Weekend Warriors to support our growing customer base throughout the weekend and during the week. Weekend Warriors would work 5 days a week from Wednesday to Sunday. The Role As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will * Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. * Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. * Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. * Run live packet captures from cloud servers on the Linux terminal. * Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. * Monitor operational pager alerts in an efficient and timely manner. * Improve customer self service through better processes and documentation. * Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. * Liaise with your technical peers for resolution of escalated cases. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)