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# Lead Technical Support Specialist

- **Company:** GE Vernova
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,400.0
- **Contract:** Permanent contract
- **Skills:** Communications Protocols, Modbus, OLE for Process Control, Peer-To-Peer (P2P), Remote Service Software, TCP/IP, Diagnostic Tools
- **Published:** September 26, 2026
- **Apply:** https://jobs.military.com/career/348627/lead-technical-support-specialist-colorado-co-longmont

## About the Role

* Education: Bachelor's Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution.\n
 * Technical Experience: Minimum of 5 years of professional experience in power generation control systems.\n
 * Product Knowledge: Hands-on experience with GE Vernova MKVIe Controls, Excitation systems (EX2100e/EX2100), and static starter systems (LS2100e/LS2100).\n
 * Remote Troubleshooting: Proven experience troubleshooting complex control system issues in remote support environments.\n
 * Availability: Ability to participate in a global coverage rotation to support 24/7 service delivery commitments.\n, * Hands-on Depth: Background in heavy-duty gas & steam operations, HMI, networking, and generator protection.\n
 * Remote Competency: Proficiency in leveraging diagnostic tools and secure remote connectivity (e.g., RSG) to resolve issues without physical presence.\n
 * Lean Mindset: Demonstrated success in identifying process gaps and implementing technical Work Instructions (WIs) or diagnostic improvements.\n
 * Collaboration: Experience working within a global matrix organization; ability to partner across M&D, Engineering, and Commercial functions.\n
 * Adaptability: Self-motivated and capable of managing multiple high-priority cases while remaining flexible to shifting operational demands.\n
 * Technical Proficiency: Familiarity with industrial communication protocols (Modbus, OPC, TCP/IP) and cybersecurity standards.\n, GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). \n

## Description

* Engineering-Level Diagnostics & Resolution: Provide advanced diagnostics for GE Vernova Control Systems (MKVIe, EX2100e/EX2100, and LS2100e/LS2100) via secure remote connectivity. Leverage the Remote Service Gateway (RSG) to analyze live HMI data and drive high-complexity issues to rapid resolution for both RDS and TSA contracts.\n
 * Customer Engagement: Serve as a trusted technical interface for global customers and regional teams, maintaining professional communication and delivering clear operational guidance during high-urgency events.\n
 * Performance Accountability: Take personal ownership of individual case metrics and KPIs, ensuring your technical output consistently aligns with our global 24/7 responsiveness standards.\n
 * Process, Documentation & Improvement: Own and refine technical documentation (Work Instructions) while proactively identifying and implementing Lean improvement to increase remote resolution velocity.\n
 * Technical Knowledge Sharing: Act as a technical resource for the team by facilitating knowledge-sharing, providing peer-to-peer coaching to elevate collective expertise.\n
 * Cross-Functional Technical Bridge: Serve as a technical conduit between RDS and adjacent functions (M&D, Engineering, Commercial).\n


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