> Markdown version of [/jobs/ext/3095578-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/3095578-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** WebstaurantStore - **Location:** Baltimore, MD, United States (Remote available) - **Salary:** $53,456.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computing Platforms, Information Systems, Modems, Ethernet, Instant Messaging Technology, LiveChat, Microsoft Office, SAP Sales and Distribution, Wireless Networks, Network Routers, Scripting, Guidewire PolicyCenter, Computer Equipment, Information Technology, Multiplatform - **Published:** September 26, 2026 - **Apply:** https://www.careerbuilder.com/job-details/customer-solutions-specialist-hybrid-baltimore-md--dbae5956-c420-44d8-80fc-4fe6a28389d8 ## About the Role * Work is performed while sitting/standing and interfacing with a personal computer. * Requires the ability to communicate effectively using speech, vision, and hearing. * Requires the regular use of hands for simple grasping and fine manipulations. * Requires occasional bending, squatting, crawling, climbing, and reaching. * Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs. Qualifications Experience * Strong verbal and written communication skills, with conversational fluency in English * Experience using Office 365, Windows systems, internet-based tools, and multiple software platforms * 40 Words Per Minute (WPM) typing speed required * Reliable high-speed internet of at least 75mbps download/10mbps upload required Education This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills * You enjoy making decisions * You are energized by solving complex situations * You stay calm under pressure * You ask great questions and get curious * You can balance empathy with good judgment * You like owning problems and their solutions * You take feedback seriously and use it to improve * You notice opportunities to make things better and are willing to share ideas, Broadband, Call Centers, Coaching, Communication Skills, Community Support, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, English Language, Healthcare, Information Technology & Information Systems, Mentoring, Metrics, Microsoft Windows Operating System, Modems, Multiplatform/Cross-Platform, Network Routers, Onboarding, Online Chat, PC (Personal Computer) Systems, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Restaurant, Scripting (Scripting Languages), Team Lead/Manager, Team Player, Technical Support, Typing, Video Chat, Vision Plan, Webcams, Work From Home, Writing Skills ## Description Shift: Monday through Friday 9:30 AM - 6 PM ET or local time zone equivalent. Flexibility to work an occasional weekend day (a few times per year) may be required, with advance notice provided. A weekday off would be provided within the same workweek. 60-Day Training Period: Monday through Friday, 9:00 AM-5:30 PM ET or local time zone equivalent. During this time, our full-time Training team will support you as you learn the role. Help Businesses Keep Moving At WebstaurantStore, Customer Solutions is more than just a call center. Our mission is to empower people to run their businesses more profitably and efficiently. Whether they're running restaurants, schools, or healthcare facilities, they rely on us as a trusted distributor to support their success. As a Customer Solutions Specialist, you won't be expected to follow a script. You'll have the opportunity to individually support our customers and their unique needs via phone, live chat, and email. We trust our specialists to solve problems creatively and deliver a great experience for every customer who trusts us as their supplier. Remote Work Qualifications * Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). We only accept W-2 candidates, H-1B sponsorship is not available. Responsibilities A typical day in Customer Solutions looks like: * Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment even during challenging situations * Investigating complex customer situations by connecting information across multiple systems, order history, previous interactions and resources to understand the full picture before determining the best path forward * Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts * Solving problems where the answer isn't always obvious. You'll navigate situations that require critical thinking, curiosity, and creativity rather than relying on scripts or standard procedures * Partnering with internal teams when solving the issue requires additional information, expertise, or coordination * Continuous learning through regular feedback, coaching and collaboration opportunities * Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows * Connecting with teammates throughout each day via chat or video call * Maintaining awareness of success throughout a variety of metrics focused on customer experience, quality, and culture. Why Customer Solutions? You will be supported from Day 1. You'll start with a 60-day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving. From there, you will continue building skills through hands-on experience, quality feedback, leader support, and collaboration with teammates. As you grow your skills and expertise in Customer Solutions, you may have opportunities to expand your responsibilities, contribute beyond your day-to-day work, and prepare for future roles across WebstaurantStore and Clark Associates. We look for people who are curious, coachable, collaborative, and motivated to keep learning and improve the experience for customers and teammates. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)