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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Eagle, AK, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Health Informatics, Data Migration, Citrix Systems, Microsoft SharePoint, Virtualization Technology, Vmware
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/14_63713e4f

## About the Role

* 2+ years of Desktop Support experience.

 * Experience with Windows operating systems, endpoint deployment, and hardware troubleshooting.

 * Understanding of VDI, virtualization, thin-client environments, or IGEL technology.

 * Strong troubleshooting and problem-solving skills.

 * Experience supporting Microsoft 365 technologies, including OneDrive and SharePoint.

 * Excellent written documentation and communication skills.

 * Ability to work independently in a fast-paced healthcare environment.

Skills

Desktop, Troubleshooting, Technical support, Customer service

Top Skills Details

Desktop, Troubleshooting, Technical support

Additional Skills & Qualifications

 * Previous healthcare IT experience.

 * Experience supporting IGEL, VDI, Citrix, or VMware environments.

 * Experience with enterprise device refresh or migration projects.

 * Familiarity with endpoint documentation, asset tracking, and project-based deployments, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Our client is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will work directly with clinical and operational teams to deploy devices, validate workflows, troubleshoot technical issues, and document migration outcomes across multiple healthcare campuses.

Key Responsibilities

 * Perform Windows-to-IGEL device conversions and deployments.

 * Provide onsite desktop support and troubleshooting for end users.

 * Validate application and peripheral functionality before and after migration.

 * Troubleshoot issues related to scanners, cameras, signature pads, credit card readers, printers, and other peripherals.

 * Document successful conversions, exceptions, blockers, and remediation steps.

 * Support user data migration efforts involving OneDrive and SharePoint.

 * Work closely with Endpoint Engineering, Service Operations, and clinical stakeholders to resolve migration challenges.

 * Travel to various Houston facilities as required.


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