> Markdown version of [/jobs/ext/3095897-desktop-support-technician-iii](https://www.wearedevelopers.com/jobs/ext/3095897-desktop-support-technician-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician III - **Company:** MCI Inc. - **Location:** Savannah, GA, United States - **Contract:** Permanent contract - **Skills:** Networking Basics, Software Asset Management, Computer Equipment, Information Technology - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_bfaef80e4 ## About the Role WONDER IF YOU ARE A GOOD FIT? Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following: * Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability to research, plan, document, and execute complex tasks/projects * Excellent written and oral communication skills * Excellent interpersonal and customer service skills * Excellent work ethic and dedication * Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience * CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required ## Description This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. * Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. * Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time. * Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time. * Asset management - responsible for tracking desktop hardware and software inventory in real-time. * On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. * Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades. * Other duties as assigned. ## Related Videos - [You’re a great coder? 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