> Markdown version of [/jobs/ext/3096016-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3096016-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** 4P Consulting Inc. - **Location:** Birmingham, AL, United States - **Contract:** Permanent contract - **Skills:** IBM AIX, Unix, Data Link, Computer Networks, Supervisory Control and Data Acquisition (SCADA), Information Technology - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_e702617722 ## About the Role * A formal education in Computer Science or a related IT field, or equivalent professional experience, is required., * Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment. * Strong customer service skills with a focus on delivering quality support. * Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards. * Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System. * Ability to follow and apply Change Management processes and established procedures accurately. * Familiarity with Windows-based operating systems is preferred. * Experience with AIX or other UNIX-based operating systems is advantageous. * Knowledge of distributed computer networks is a plus. * Strong relationship-building skills, particularly with key customers. * Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule. * Critical thinking and problem-solving abilities are essential. ## Description This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations., * Monitor the health and availability of primary SCADA and related systems on a daily basis. * Provide front-line problem resolution and coordinate repairs with EMS Department staff and/or other personnel. * Notify key customers about system outages or events that may impact other critical systems. * Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction. * Track and document all cases to completion in collaboration with EMS Department staff. * Comply with electronic and physical access policies. * Provide ongoing support for Business Continuity and Disaster Recovery systems. Additional Requirements * Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct. * Adhere to Separation Protocols as part of company policy. * Must meet all requirements outlined by the Southern Company Insider Threat Program. * Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment. * This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements. * This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Data is Key: Scraping Metadata from Websites](https://www.wearedevelopers.com/videos/708-data-is-key-scraping-metadata-from-websites) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Offline first!](https://www.wearedevelopers.com/videos/645-offline-first) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)