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# Senior Systems Administrator (Amazon Connect Customer)

- **Company:** TekSynap Corporation
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $95,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Audit Trail, Cloud Computing, Cloud Computing Security, Computer Networks, Data Security, Linux, Multi-Factor Authentication, Identity and Access Management, Lex (Software), Routing, Ansible, Virtual Machines, Amazon Connect, Load Balancing, Cloud Platform System, System Availability, Amazon Virtual Private Cloud (VPC), Cloudformation, SC Clearance, Infrastructure Automation Frameworks, Atlassian Tools, Cloudwatch, Terraform, Splunk, Devsecops
- **Published:** September 26, 2026
- **Apply:** https://dejobs.org/x/x/1DD24DDBC41D4422B844D8DC70BE6391/job/

## About the Role

* Active Secret Clearance
 * 7+ years of experience administering Linux systems
 * At least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
 * Deep understanding of Amazon Connect Customer/AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
 * Active Secret Clearance

Preferred Skills and Experience

 * Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
 * Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
 * Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
 * Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
 * Experience working in SAFe Agile environments using JIRA and Confluence., While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

 * Active Secret Clearance Required
 * US Citizen

## Description

* Administer and support cloud-native infrastructure powering telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect/Amazon Connect Customer, EC2, and S3.
 * Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
 * Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
 * Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
 * Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
 * Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
 * Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
 * Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
 * Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
 * Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.