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# IT Technician- Level II (MSP)

- **Company:** Universal Connectivity, Inc.
- **Location:** West Hartford, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Apple Mac Systems, Systems Engineering, Microsoft Azure, VoIP, Cloud Computing, CompTIA Network+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Networking Hardware, Microsoft Office, Windows Servers, Routing, Server Administration, Microsoft SharePoint, SQL Databases, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Network Routers, Virtual Environment, Firewalls (Computer Science), Information Technology, Cisco, Vmware
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_543c30926

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or related field preferred.
 * 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.
 * Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
 * Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.
 * Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.
 * Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).
 * AWS or Azure experience (a plus).
 * Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
 * Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
 * Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.

## Description

Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients., * Design, implement and support on-premise and cloud infrastructure

 * Provide support and troubleshooting to resolve technical issues for end users
 * Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
 * Support of virtual environments including VMware and Hyper-V
 * Support backup and disaster recovery solutions
 * Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security
 * Work with third-party carriers and vendors and other IT personnel for problem-resolution
 * Communicate effectively with customers on ticket progress, impending changes, or outages, etc.
 * Maintain strong client system documentation to include system reviews and recommendations
 * Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems


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