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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Allied Llc - **Location:** Pleasant Grove, UT, United States - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Backup Devices, Business Software, System Configuration, Domain Name System (DNS), Multi-Factor Authentication, File System Permissions, Password Management, Phishing, Data Streaming, Windows Desktop, Slack, Gsuite, Hubspot, User Accounts - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_536b52be ## About the Role * Genuine interest in technology and a willingness to learn quickly, including things you haven't done before. * Strong troubleshooting instincts and comfort working through a problem step by step. * Familiarity with Windows and Mac computers, common business software, and basic hardware setup. * Exposure to Google Workspace, Microsoft 365, Slack, or a CRM such as HubSpot is a plus. * Clear, patient communication skills and the ability to explain technical things to people who are not technical. * Strong organizational skills and the ability to manage multiple requests at once without losing track of any of them. * Good judgment about what to handle yourself and when to ask for help or escalate. * Discretion when working with sensitive company, employee, and customer information. * A team-first mindset and willingness to jump in where needed. * Coursework, certifications such as CompTIA A+, internships, help desk experience, or hands-on personal experience are all a plus. A degree is not required. ## Description We're looking for an IT Specialist to be our first in-house technology resource. Until now, our IT support has lived with outside partners and with team members wearing extra hats. This role brings it in-house, which means you'll be the person our team turns to when something isn't working, and the person helping us build the systems and standards we've outgrown. This is an entry-level role, so we're not expecting a long resume. We're looking for someone who is genuinely curious about technology, willing to learn quickly, and who takes pride in being responsive and dependable. You'll get hands-on experience across hardware, accounts, security, and our full tech stack, with real ownership from the start and support from leadership as you grow into it. What You'll Do Hardware and Workstations * Set up, configure, and deploy laptops, desktops, monitors, and peripherals for new hires and replacements. * Troubleshoot day-to-day hardware issues and coordinate warranty claims or repairs with vendors. * Maintain printers, scanners, label printers, and conference room and AV equipment. * Track company technology assets, including who has what, warranty status, and when equipment is due for replacement. Accounts, Email, and Domains * Manage user accounts, email setup, distribution lists, shared inboxes, and permissions. * Own onboarding and off-boarding checklists so new team members have what they need on day one and access is fully removed when someone departs. * Help maintain domain records, DNS, and email deliverability settings in coordination with our providers and marketing team. * Monitor and respond to email security issues such as phishing attempts, spam, and suspicious login activity. Tech Stack and File Management * Provide first-line support and administration for our core systems, including HubSpot, Slack, Google Workspace, and other business applications. * Maintain shared drive structure, folder permissions, and naming standards so information is easy to find and appropriately restricted. * Track software licenses, renewals, and seat counts, and flag unused subscriptions or opportunities to reduce cost. * Support basic integrations and data flow between systems, escalating more complex work to vendors or partners as needed. Security, AI, and Standards * Help implement and enforce basic security practices, including multi-factor authentication, password management, device standards, and access reviews. * Support responsible use of AI tools across the company, including access, approved tools, guardrails, and helping teams use them safely and effectively. * Help ensure our handling of sensitive customer and employee information aligns with company policy and applicable requirements. * Support data backup and recovery practices, and help us prepare for issues before they happen. Support and Documentation * Serve as the first point of contact for technology questions and troubleshooting requests across the company. * Track requests, follow through to resolution, and communicate clearly about status and timelines. * Write and maintain simple documentation, how-to guides, and standard procedures for common tasks. * Coordinate with outside vendors, internet providers, and managed service partners when issues go beyond what we handle internally. * Help identify recurring problems and suggest improvements rather than solving the same issue over and over. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [You’re a great coder? 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