> Markdown version of [/jobs/ext/3096807-on-site-field-services-support-specialist-ii-cip](https://www.wearedevelopers.com/jobs/ext/3096807-on-site-field-services-support-specialist-ii-cip). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ON-SITE Field Services Support Specialist II CIP - **Company:** CareerCircle - **Location:** Chicago, IL, United States - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Software Applications, BASIC (Programming Language), Desktop Computing, Microsoft Office, Networking Basics, Network Support - **Published:** September 26, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/des-plaines/f5aa91ce-98e0-4d15-a71b-ae2cf5582b74 ## About the Role Management Hand Tools Shift Work Electronics Calculators Coordinating Multitasking Cost Control Prioritization Self-Motivation Professionalism Lifting Ability Team Leadership Customer Service Microsoft Office Self Development Workflow Management Equipment Operation Service Improvement Valid Driver's License Administrative Functions Verbal Communication Skills Service Improvement Planning Troubleshooting (Problem Solving), * Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. * Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired., * Goal orientated, self-motivated and committed to ongoing self-development and the development of others. * Handles information of a highly confidential nature. * Possesses excellent multi-tasking and prioritizing skills. * Identifies problems, opportunities and develops solutions. * Possesses excellent organizational, interpersonal, and verbal communication skills. * Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. * Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS * Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times., Hoisting Hydraulics Diesel Engines Forklift Truck Health Advocacy Customer Service Vision Insurance Electrical Systems Business Solutions Valid Driver's License Field Service Management Discounts And Allowances Verbal Communication Skills Employee Assistance Programs Troubleshooting (Problem Solving), Electronics Screwdrivers Communication Lifting Ability Team Leadership Network Support Customer Service Office Equipment Electromechanics Technical Support Fine Motor Skills Influencing Skills Technical Training Valid Driver's License Technical Communication Administrative Functions Field Service Management Inventory Control Systems Sales Territory Management Influencing Without Authority Customer Relationship Management Troubleshooting (Problem Solving) +0 Field Specialist, Field Services Support CIP Ricoh Americas Corp. Des Plaines, IL*On-Site Mechanics Management Hand Tools Shift Work Electronics Calculators Coordinating Multitasking Cost Control Prioritization Self-Motivation Professionalism Lifting Ability Team Leadership Customer Service Microsoft Office Self Development Workflow Management Equipment Operation Service Improvement Valid Driver's License Administrative Functions Verbal Communication Skills Service Improvement Planning Troubleshooting (Problem Solving) ## Description * Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services. * Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide. * Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services. * Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. * Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed. * Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. Customer Services * Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. * Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload * Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. * Effectively executes all required workload management and call handling procedures, using current field call management requirements. Administrative * Complies with all company policies and completes administrative tasks in an accurate and timely manner. * Performs administrative duties as assigned including maintaining required logs, processes and reports. * Completes all required administrative tasks in an accurate and timely manner. * Accounts for all time and activity by recording information through the proper tracking system. * Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results * Achieves expected productivity levels associated with assigned workload and level of experience. * Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. * Performs other duties as assigned., * Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. * Follow this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716, * May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. * Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). * Shift work, overtime, stand-by and/or on-call may be required. * Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. ## Related Videos - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview)