> Markdown version of [/jobs/ext/3097087-desktop-tech-ii](https://www.wearedevelopers.com/jobs/ext/3097087-desktop-tech-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Tech II - **Company:** CompuCom Systems Holding LLC - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $40,560.0 - $55,120.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Business Software, Ubuntu (Operating System), Desktop Computing, Issue Tracking Systems, Networking Hardware, Linux System Administration, Microsoft Office, Tablet Computers, Software Troubleshooting, Adobe, Laptops, Servicenow - **Published:** September 26, 2026 - **Apply:** https://dejobs.org/x/x/472E2DAF66F34F99B2C59BA5C4C6384B/job/ ## About the Role * Minimum 3 to 5+ years of desktop support experience * Strong experience using ServiceNow ticketing system * Experience supporting Windows 11, Microsoft Office 365, and common business applications (Adobe, etc.) * Knowledge of macOS and Ubuntu / Linux environments * Strong troubleshooting and customer service skills * Experience delivering white-glove / executive-level support, Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. ## Description The Desktop Tech II is responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images. Responsibilities * Tier 2 Desktop support providing onsite and remote end user support. * Troubleshoot and resolve issues escalated from the help desk. * Provide software and hardware support for client's devices (HP, Dell, Apple). * Provide printer support as needed. * Perform device re-images and configurations. * Provide software troubleshooting and break-fix for Windows OS and Apple iOS. * Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices. * Order replacement parts/returns under warranty and perform onsite hardware repairs. * Obtain HP, Dell and Apple certifications (instructions will be provided). * Maintain Client incident updates (in person/on the phone/ Service Now). * Keep up to date troubleshooting notes and resolutions in client's Service Now ticketing system. * Engage in customer interactions maintaining the highest level of customer satisfaction. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)