> Markdown version of [/jobs/ext/3097212-system-support-assistant](https://www.wearedevelopers.com/jobs/ext/3097212-system-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Assistant - **Company:** County of El Dorado - **Location:** Placerville, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $46,134.0 - **Contract:** Temporary contract - **Skills:** Data Analysis, Software Applications - **Published:** September 26, 2026 - **Apply:** https://careersingovernment.com/job/3152539/system-support-assistant/ ## About the Role Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications; OR Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; and Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications. Licenses and Certifications: * Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record. ## Description Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff. The selected candidate will have the opportunity to: * Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance. * Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions. * Act as technical resource on more difficult problems or specialized issues. * Maintain files, write or revise procedures, and may generate reports and documents using system resources. * Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assesses and updates records; take corrective action as appropriate. * Research procedures, regulations, and/or technical materials as necessary. * Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current., The ideal candidate for the System Support Assistant position is a detail-oriented, tech-savvy professional with strong proficiency in navigating and supporting automated program systems. This candidate demonstrates excellent problem-solving abilities, is comfortable researching regulations and translating updates into practical guidance, and excels at troubleshooting complex case or system issues. They are an effective communicator who can collaborate with program staff, management, and external partners, and who can prepare clear reports, training materials, and documentation. The ideal candidate is organized, adaptable, and able to prioritize multiple tasks while maintaining accuracy in a deadline-driven environment. They bring a customer-service mindset, a commitment to teamwork, and a strong ability to interpret and apply rules, regulations, and technical instructions. They communicate effectively, participate in meetings to share progress and resolve concerns, and stay current on system procedures to keep staff informed through bulletins, updates, and training. They are comfortable gathering and analyzing data, identifying trends, and recommending improvements that support program goals. This candidate collaborates well with internal teams, Subject Matter Experts, and external partners, representing the County in discussions related to system functionality and enhancements. Human Resources will assess your application to determine if you are minimally qualified using the following recommendations : Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement., The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation., The County of El Dorado is recruiting applicants for System Support Assistant. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. 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